On VA IT awesomeness (I'm a little perseverative here), I discovered that there is no actual tech support for remote access issues over the weekends or at night. You can call the help line (outsourced somewhere) and make a complaint, which will be dealt with during normal working hours. The complete ludicrousness of this amazes me. You use remote access on off hours more than during regular work hours, so why no support for it.
Of course I'm currently attempting to do a VA call from home. Remote access is working today, but I'm going to be so freaking angry if I have to go into the hospital to order some prn docusate. I hate the VA!