Originally Posted by DustinfromCA
me - "Thank you for calling X pharmacy, this is Y speaking how may I help you?"
crazy lady - "912322"
me - "I'm sorry you are calling in a refill?"
crazy lady - "yes!"
me - "sorry can you give me that number again?"
crazy lady - "why? you didn't get it the first time?!"
side note: This same lady also got escorted out of the store once for eating a donut from the deli department without paying, she said she thought they were samples... but they are behind a glass container and have a price right underneath them.. sigh.
I can totally see that. I have this happen alot though:
Me: Thank you for calling ___, this is ______.
customer: I want to call in a prescription.
Me: Are you a doctor or with a doctor's office.
customer: No, I need a refill.
Me: Okay, may I have an Rx number?
customer: I don't know it, but my name is _____
Me: Okay, may I have a date of birth.
Customer: It is _____
Me: Okay, what medication do you need refilled?
Customer: I don't know. My anti-depressant.
The customer has half a dozen anti-depressants on her profile.
Me: Do you know which one you need?
Customer: JUST GIVE ME MY **** REFILL.
And my absolute favorite…
Customer: Refill everything for me and my husband that will refill.
(I check and each of them has about fifty prescriptions within the past year, leaving me to check not only which ones have refills, but also which ones do not give a "Refill too soon.")