Extension of my Step 2 CK qBank subscription

Hi.

Currently, I have a subscription of Kaplan Step 2 CK qbank. I had a big unavoidable personal issues to be dealt with and won't be able to finish the bank in 1 month of my subscription. I wanted to extend my subscription, only to find that Kaplan doesn't offer extensions to qbanks anymore!! I remember extending my qbank subscription during my Step 1 prep.

This is a huge problem and Kaplan should have made it VERY clear before students subscribe to their qbanks that they are not going to offer very simple and basic function of extension!

I called up Kaplan customer service and after waiting for 30 minutes, a very rude girl told me that they dont offer it any more and that Kaplan had made it clear to its students in July 2010. Now, am I supposed to be visiting kaplanmedical.com every day and look for changes?

I am sure that when I subscribed to the qbank, I did not get any warning or a message saying that we dont offer extensions!!

Hello indsha008,

We are very sorry to hear you about this issue. Your feedback is extremely helpful to us as we learn more about the student experience, which we always hope is going to be only positive!

I will forward your comments to our customer service department so that all representatives will know better how to handle this situation better in the future. We will also be sure that the terms are very clear from now. Thank you very much for letting us know about your experience. I sent you a PM, too so we can discuss a way to help you prep for your exam successfully.

Hi Emily,

I have emailed and replied to your PM.

Awaiting a positive reply soon.

Thanks.

Thanks, indsha008! We have corresponded via PM and email.

-Emily

Thank you Kaplan for taking care of the issue. Now I can get back peacefully to your amazing product for enriching my knowledge .

Great! We're so glad that you are able to continue without too much interruption, and that you are pleased with the course material!

We're here if you have any questions.

: )

Hi!

I have also had a very rough as well as busy time the last couple of weeks, including moving to the United States and starting to work over here. I will therefore not be able to finish the question bank before my subscription expires.

I had the exact same experience when I called Kaplan Support and was greeted by a rude guy who told me that extensions are not offered anymore. I kindly offered to pay 99$ for a full new months subscription even though I don't need more than two weeks, as long as my data concerning answered questions, correctly answered questions, incorrectly answered questions could be saved. I was rudely informed that there was no guarantee for that, but that I could start off by buying the new subscription for 99$ and then we would see. I replied that I would not like to buy the new subscription unless I was guaranteed that the data could be saved. The 'support' told me that I didn't have to buy anything...

Could anyone please help me with this issue? The question banks is expiring thursday night, and I would very very much like to save the information regarding my questions before it all disappears

Thank you very much in advance.

Hello SwedishMD,

Welcome to the U.S.!

I will find out if we can save your data and get back to you ASAP. I will also forward your comments about customer service.

Hi SwedishMD -

Please respond to our private message or send an email to kapmed@kaplan.com as soon as you can. We want to take care of this issue and make sure you can finish your prep!

Thank you.