owlegrad
Uncontrollable Sarcasm Machine
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You learn to get zen about complaints, or the customers (and your supervisor) will walk all over you. This is not unique to pharmacy, it is a common facet of every job dealing with people anywhere. And if you don't believe that's every job in the world, you work for Amazon Mechanical Turk.
Sage advice. Working retail is all about perspective. If you know in your heart that you are doing your best, complaints are meaningless to you. Who cares that some asshat can't wait 30 minutes for their lifesaving medication that they COULD have requested days ago and it would already be done? You do the best you can and move on.
In an odd way, once you stop caring about the small stuff, in some ways you give better service. Who cares if a coupon is three months expired? Give them the stupid 50 cent off cat food and move on with your day. Can't get a script out in 15 minutes? Oh well, so sorry, next please!
Do the best you can, ignore the rest. If you have any experience with retail at all, pharmacy does not seem so bad. Anyone who hates working in a pharmacy should try working in a clothing store, I still have nightmares.