I was a receptionist there for 9 months in 9 of their offices (in Mass and NY), so I saw a lot of the business and what I could from the clinical side.
Anyway, Aspen is better than a "denture mill", but it's also your traditional, huge, corporate, slightly corrupt dental chain. I never saw any poor work there...appointments last as long as I've seen in small private practices, their fees are pretty standard, they have lots of toys to impress pts and new graduates (digital radio., plasma TVs for pts to watch in the chairs, blabbity blah.) But they also do some pretty nasty things, mostly in business practice. Here, I'll do some pros/cons:
PROS:
~They take every insurance that isn't Medicaid/Medicaire, so it's a great chance for pts to finally get a provider when they've been searching their carrier's web site for months trying to find someone for their kid.
~For self pay, they take all credit cards, checks, etc.
~They have 2 third party payment plans...great for people with good credit to just sign off on a $4500 treatment plan, BAD for people who are just digging themselves deeper into hell. (However, you usually need very high credit to qualify for them)
~I've seen the dentists who buy into practice ownership make a LOOOOT of money. The GPs who own 6 branches make tons, and the OMFS make around 1mil a year
~Most of the starting dentists there went to private dental schools and lived it up in cities, (almost ALL the ones I met in the East went to NYU and BU), so they decided to join up to start paying loans back right away. You get a good sign-on fee, and they'll woo your little heart out
~Pretty good care, from what I could understand the summer before I started dental school. They did around 1/3 dentures, (though it's 70% of their profits), and since they made their own, pts tended to find them comfortable and usually had good things to say if they ordered the heat-injected ones (which, of course, were the most expensive
) Not a lot of endo there, but treated a lot of kids, LOTS of perio. Bottom line about treatment: almost ALL patient complaints that were brought to me were about the business side of things and not treatment. No one in pain was ever turned away.
~100+ offices...easy to switch patients between them if they need other hours or locations, usually access to an OMFS/endodontist within Aspen(all others are referred out.)
~If you say you're edentulous and looking for new uppers and lowers, you can easily convince them to give you a free exam/pano (they insist on panos for everyone who can't have a FMX for some reason)
CONS:
~Here is the major problem: a new patient comes in, gets an FMX, a comprehensive exam, and then has to sit in front of the office manager until they are convinced to okay the entire treatment plan. For a few composites, prophy and recall, one crown, this isn't a problem. But Aspen is trying to become the First Dental Chain To Buy A New Planet From Perio Profits. If there is the SMALLEST amount of subgingival calculus or anyone needs a good debridement, the patient is put on this special perio route: each quadrant gets expensive SRP, pt needs to buy a $150 electric toothbrush, $20 chlorhexidine rinse, etc. etc. The full perio treatment was something around 3K. And in some cases, these people have major perio problems and this is the first dentist in 20 years. But a lot of them could have been taken care of with a simple prophy. That's when they started to get mad.
~Pts will know they're at a corporate office...they will be left in the chair at times or have long waiting room waits. Billing is done from the central office (and there are probably 100+ offices by now), so they have to deal with a phone message and operator. They can call the office for scheduling/treatment things, but billing is obviously what they're usually pissed about.
~The office manager is hired solely to sell dentures and treatment plans
~They refuse to repair another brand of dentures, even something very fixable. They won't say to leave, but they'll try to tell the pt that it ISN'T fixable of course, so they can use their own dentures
Sorry this is general business stuff, but I was a receptionist, so that's all the data I can give you...at least you can have an idea of what the place is like. I'd say let them wine you and dine you but don't let them know how skeptical you are. If nothing else, it's good to compare with the smaller practices you'll be look at during the same time.
Hope this helps!