So i bought a used mint "as-is" late 2004 model year OEC9800 in December 2015....professionally packed and delivered. The diesel truck of c-arms. I asked and received an iphone youtube video of the unit which didnt show anything that i could notice. It was from far away and the boot up screen was not visible. Their inspection reveals no issues. Block Imaging calls and tries one last time to sell me the warranty...i decline because the unit seems to be in MINT condition with very low hours. Everything seemed to look fine. No issues when the moving truck unpacks it as i am there helping. Upon first power up i get "collimator error" on the c-arm screen. Pushing any button clears the error and it works fine, but no collimator function. I had an ex-GE tech check it the next day, took it apart, and he said the collimator motor was not kicking in, but after he put it back together it did work without error. He says it is impossible for the collimator to be damaged in transit, which is what Block Imaging stated. Next time i power up a few days later and the collimator error is back, and it hasnt worked/changed since.
Checking the iphone youtube video again and i notice at the 2 minute mark the tech presses something on the c-arm screen, and glances at the camera in "an unusual" way. There is no reason to press anything prior to taking an image. Probably because you cant take an image unless you clear the collimator error. I offer to pay my tech to do the install if Block swaps the collimator for me, thinking it may be something easy to fix. They want $3800. I decline. I suggest they give it to me at cost, but they refuse. Block Imaging is refusing to take responsibility even though the video clearly shows something afoul.....it seems as if they knew the unit was broken and did not disclose it based on the video. Buyer beware when dealing with Block Imaging. I repeatedly asked them to rectify this situation by paying for the part they knew was broken. They have refused. Penny foolish for a part worth only a few hundred/a thousand dollars