- Joined
- Sep 7, 2005
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The last minutes...
While concluding, keep this 4-stage pattern in mind to be complete and to be courteous:
a. First, Counsel !!! For example - for a case of diabetes, it is good to say a few words on foot care ! if the patient smokes or drinks alcohol - say "are you aware of the harmful effects of smoking / alcohol ? Have you ever considered quitting - if you wish to , we have a good support team that is willing to help you quit the habit" thats it - dont get personal about it .
b. Then say " Have you understood everything we have discussed today ?"
c. Then "Are there any special concerns you have ?"
d. Finally " Thankyou very much Mr. Smith . I shall leave my contact information with my nurse - feel free to contact me anytime if you have any questions"
Find more of such dialogues and tips at my blog at csprotocol.blogspot.com
While concluding, keep this 4-stage pattern in mind to be complete and to be courteous:
a. First, Counsel !!! For example - for a case of diabetes, it is good to say a few words on foot care ! if the patient smokes or drinks alcohol - say "are you aware of the harmful effects of smoking / alcohol ? Have you ever considered quitting - if you wish to , we have a good support team that is willing to help you quit the habit" thats it - dont get personal about it .
b. Then say " Have you understood everything we have discussed today ?"
c. Then "Are there any special concerns you have ?"
d. Finally " Thankyou very much Mr. Smith . I shall leave my contact information with my nurse - feel free to contact me anytime if you have any questions"
Find more of such dialogues and tips at my blog at csprotocol.blogspot.com