Hi guys-
I came across this via Google. I'm a tech from store 442 in Hooksett, NH. We were the first store to use the system.
First off: don't believe anything your DMs tell you. The system is not "amazing", and certainly not comparable to Walgreen's.
My pharmacist recently transferred from Walgreen's, so that is how I make my comparisons to that.
First off, let me outline the system: it is merely Rx2000 with a GUI. Though it's not really that different, just much easier to look at. The same queue structure (QA, QT, QP, QR, etc etc). It is NOT Windows-based, as everyone says. It runs a version of Linux with the few windows skinned like XP. Yes, it does use Firefox, and no, no internet. Though the browser can be accessed via any screen at any time now.
The On Hold architecture works great. As you have all been talking about. That's probably the best part of it so far.
Currently, the system runs a bit faster than launched. But we've been through hell and back. Some days, the systems third party decides to die. We get "technical errors" back from all the Rx's.
-Automatic PAs don't work
-Automatic refill request faxes are not reliable (depends on the build...we've been getting a LOT of complaints lately)
-Third party medicaid is a mess. You need to manually add the MD's NPI # on the additional info screen 98% of the time, then reprocess. With 2 insurances, medicaid rejects and you must enter the other payer ID and date of payment in the field. Every time.
I'll give them credit for the YEAR it's taken to get where we are now. We have achieved Rx2000 functionality. The system is about half the speed of 2000. The system crashes a lot. Prescripton's statuses change without action (i.e. print ready to verify ready...without scanning)
Basically, every time they roll out a feature, they break another. The system is a mess, hopefully starting to fix the kinks and make it just plain work. Your roll-outs have been delayed due to local crashes, central crashes, and the disgustingness of the system. It was outsourced to India, where they put a "pretty face" on Rx2000. And broke it in the process.