It was so freaking frustrating for me when a doctor would leave a voicemail with their number which I know was an office number, and I am typing up the script only to get stuck time and time again at prescriber entry because the system cannot find the doctor. This happened with every single case of adding/editing a prescriber which is almost becoming non-existent in the CVS world as they take complete control of every single little thing. With each update of the CVS system, pharmacists would be more limited in what they could do, and I always remember getting stuck for the dumbest things.
Yes, I can search their stupid intranet, but the speeds on it were the same as a 56k modem I used to have back in 1996. The search was slow, limited, and many times did not work, especially since there was NO MOUSE for the computer and the intranet gave us access to like 3 websites at most.
Here I was with a simple prescription for amoxicillin for a patient who was waiting, and I couldn't even type it up because the computer could not match the doctor who provided their actual office number, adding or editing the prescriber would not work without finding the valid NPI number, the intranet was down, and my phone had no service inside the store.
Of course I figured out ways to get it out, but it shouldn't have ever got to that point. It looks like nothing has changed.