This is posted in the public forum so the public - policy makers, hospital admin,
& the folks at Press Ganey - should know that burnout in treating working-aged adults with
chronic non-cancer pain comes not from
'compassion fatigue' but rather from the following three clinical scenarios that we see day in and day out. Here they are:
1. Patients with a history of emotional trauma/hard lives who have poor coping,
little resiliency, an enormous emotional element to their pain (10/10), but a paucity
of objective physical findings. Often these people tend to be under educated, unemployed,
(young medicare/SSDI/Medicaid) with vastly unrealistic expectations for pain relief or
cure, and at the same time in utter denial about how their trauma and emotional state - not injury or
a bad disc - lead them to where they are. Below is an
elegant description of this type of patient.
Mentioning psychology to this type of patient inevitably leads to "You just think it's all in my head!"
"Dr. Barsky is trying to conduct a controlled study similar to the ones done in England. Unfortunately,
he has found it difficult to attract volunteers: many patients who have been approached have declined
or are not eligible because they are taking certain medications or are involved in compensation litigation.
Not long after speaking to him, I called Liz Albright, and told her that there were several studies suggesting
significant benefits from cognitive-behavioral therapy. "The distress I have is from my illness, not from social
forces," she replied.
Her voice cracked, and she paused for a moment to compose herself. "It's like
being in prison in your body." She would never see someone like Dr. Barsky, she explained.
"I won't see any
doctor who questions the legitimacy of what I have."
2. Patients - typically 18-55 - who are expressly seeking narcotics. "Nothing
works but the meds." "I've tried everything!" Their motives are transparent.
If you do the right thing and tell them "Joe, I try to practice evidence based
medicine and there really is no evidence for opioids in the treatment of :
chronic back pain, HA, FMS." They will cuss at you and your staff and berate
you to admin, Press Ganey, and any physician website they can access. Often
times they will go back to their PCPs and complain to them and anyone else
who will listen. They will vilify you as 'abrupt', 'unwilling to listen', 'only spent
5 minutes with me', 'terrible bedside manner', 'immediately jumped to a
conclusion about me', etc. These people are usually really bad liars.
3. Patients with obvious secondary gain that prevents them from ever improving
lest they lose their: disability payments, law suit, SSDI, litigation, etc. Unlike other
specialties, we tend to ask if you have: pending litigation, an SSDI claim, a PIP
claim, have acquired an attorney to defend you etc. If you have the above, you have
a financial incentive to stay sick and in pain. In these cases opioids, injections, serial
IMEs, MRI's, EMGs, etc are a waste of time and money.
And there you have 75 million of the
IOM's 100M.