- Joined
- May 25, 2011
- Messages
- 104
- Reaction score
- 16
So, the physicians get an email lately from the ED nurse manager. To sum it up it states that in light of overwhelming patient "experience" feedback she would like us to please use the information attained from the nurses (by the time we see them it is triage and then the room nurse most of the time) for certain aspects of the CC and Hx!!
Patients are evidently rating the fact that we have the gall to go and repeat the questions already asked by RNs. The info that our nurses get is opqrst, and all the past Hx stuff, mess, etc... Standard stuff and then the BS public health crap
Now, I hope that most would be with me, but I don't care how many people ask or write down stuff, I am getting my own history. PERIOD. Even bringing this up is not appropriate. We let them know this, and it's handled, for now.
We are a SDG, I hope other, particularly CMGs, are not setting a precedent here.
I cannot even begin to recall the vast amount of times my history varies in rather important ways from that on the chart.
Patients are evidently rating the fact that we have the gall to go and repeat the questions already asked by RNs. The info that our nurses get is opqrst, and all the past Hx stuff, mess, etc... Standard stuff and then the BS public health crap
Now, I hope that most would be with me, but I don't care how many people ask or write down stuff, I am getting my own history. PERIOD. Even bringing this up is not appropriate. We let them know this, and it's handled, for now.
We are a SDG, I hope other, particularly CMGs, are not setting a precedent here.
I cannot even begin to recall the vast amount of times my history varies in rather important ways from that on the chart.