Speaking of upselling...
Our district had the weekly front store manager meeting, one question posed was how to improve pharmacy triple S in the area of the drive thru...
*how the hell would a fs manager have any idea about a drive thru? ours avoids us like the plague*
Our district took the top 3 and considered them then implemented them....
*We are required to leave the phone on the hook so the time taken to answer the drive thru can be timed from the time the buttons pressed, we have to answer it in 10s or less
*We have to have people thru the drive thru in 3 minutes or less (great... now insurance problems screw us)
*Cars should be in line for no more than 5 minutes (rush hour typically has 7 cars stacked. 3 mins per car gives the 7th car a 18 minute wait, wtf?)
All of this counts toward the 8 points in the Triple S.
So now we have to: Fill scripts in 10 mins or less for waiters, answer dr line in 10 seconds or less, answer regular line in 15 minutes or less, run register, upsell flavor rx, all the drive thru bull, and no where, i mean nowhere, on that list is properly filling an RX.
hrm??