If the customers think 5 minutes if reasonable, does that mean the new wait time will be changed to 5 minutes for Frontier stores? Most customers will want the wait time to be as short as possible, right?
Well, yeah. And sure 5 minutes IS reasonable if:
1) there are no other customers in the store and the phone doesn't ring
2) the patient has their insurance card with them
3) the insurance card the patient has with them is actually their current card (nothing like calling an insurance and going through the prompts just to be told the patient's ins expired 2 years ago)
4) the patient does NOT pull out several discount cards and request you to check them all for the best price
5) the patient only has 1 prescription, not several
6) the prescription is a common, acute use, non-controlled, generic drug that won't require an insurance PA, special ordering, or checking against PMP.
7) the prescription is actually written correctly & legibly, with standard dosing
8) the patient doesn't interrupt you every 30 seconds to remind you that s/he is feeling really bad and really needs their medication quick and that they already had to wait 6 hours in the ER...
9) the doctor signed and/or printed her/his name legibly, and included their NPI/DEA number if they are a resident or filling in at a clinic outside of their normal practice area
10) the patient has no chronic medications that will have to be checked against the new drug for potentially life-threatening interactions
11) the technician/pharmacist working the previous day/shift didn't put the drug back in the completely wrong spot necessitating a search for it (I know we can't really be out of amoxicillin....)
12) if the patient doesn't pull out their insurance card when you go to ring them up, even though they had previously said they had no insurance and would be paying cash.
Yeah, given the above, I think 5 minutes is a reasonable wait time.