I'm not sure what Walgreen's policy is for written counseling, with the chain I work for only the PIC is able to access the online form, but if you can't locate it, it'd be best to have some sort of documentation. Below is an example:
Shortfall Type: Non-Compliant With Company Policies/Procedures General Compliance Requirements
Tier/Consequence: Level I
Employee Name:
Joe, Pharmacy Technician
Date Created: June 22, 2014
Counseling
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Actual Performance/Conduct: Joe did not verify the patient’s birthday prior to selling it at the register, which led to the patient receiving the wrong medication. Joe had already been previously warned to never use the prescription label to obtain the date of birth.
Expected Performance/Conduct: A key part of Walgreen’s values include
quality through consistent and reliable service, advice, and helping people get well, stay well and live well. Additionally, Walgreen’s is focused on striving for
honesty, trust, and integrity with our customers, and the communities we serve.
Impact:By choosing to not follow Walgreens policies and verify the date of birth with every patient at the register, this has caused a patient to receive the wrong medication.
Corrective Action(s): Joe must verify the date of birth with every patient, every time, at the register.
Consequences: Failure to comply with Walgreen’s policies will result in further discipline including a second written counseling and/or final warning.
Pharmacist/Manager and employee have discussed the content of this counseling form.
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Employee Signature:
Date:
Supervisor Signature:
Date:
I understand that this will become part of my personnel record.
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