Agreed - a lot of residency stuff these days is spent on nonsensical, non-doctor tasks. That's why I have little patience or respect for those who claim residency needs to be extended if hours are restricted.
During internship as a medicine PGY-1 I too spent countless hours faxing forms to get records, managing prior authorization nonsense, making appointments for patients, creating lists, telling ancillary staff to do their jobs, and writing handwritten notes despite my hospital having half of an EMR. The actual time spent doctoring was disheartening. It was all dispo, forms, and doing other people's jobs. And what did all of the hordes of administrators or ancillary staff do - those who were employed to assist the doctors? Lunch, "meetings", and heading home early due to family needs. None of that for us though - we were demanded to stay late, smile, work holidays, never complain, lie on hours worked, and do the work till the work was done. Can't do or won't do is never an option.
As an anesthesiology resident I had plenty of wasted time too. Induce the patient --> wait an hour in the OR till the surgeon showed up. Finish the case --> oh now you're on an 8 hour ICU hold while everybody screws around and you make sure the patient doesn't die... at 3am. On call you stay up all night to pre-op every patient for tomorrow so that the overlords (and CRNAs) have a nice easy pre-op day. The patient isn't being sent from the floor fast enough? Go pick them up yourself from the floor while the "transport team" hired to do that job is nowhere to be found. Oh and wipe down your machine, re-stock your cart, and go to the pharmacy to re-stock all the meds they never put in your med cart. They hire techs, but they don't do that (what DO then do?) And then stay for "teaching rounds" after you've been working for 28 hours straight. Now pay for your board exams and medical license that you'll never be reimbursed for and watch your student loans explode.
Then you're a senior resident with an abstract accepted to a conference and the department waffles on whether they'll give you time off to go... and they won't reimburse you due to "the budget". Oh and when they give you permission you share a hotel room with two other people... two other doctors. Three of you with 4 years of undergrad, 4 years of med school, and nearly 4 years of post-graduate training are sharing one room because you can't afford it otherwise.
All the while a 22 year old HR lackey with a degree in communications gets all expenses paid conference trips with hotel rooms at the W and comped meals at Nobu. They get paid more than you. And if they don't like the job they'll soon jump to the next one for more pay with better perks. They have had employer match for their 401k too, while your residency scoffs at this being something that could ever happen. So you've got no retirement savings at all.
As a resident you're trapped in ****hole. The only way out is to smile, nod, and beg for more absurdity. If you complain your career and financial life will be vengefully ruined. How dare you complicate the staffing or the schedule!? Oh and heaven forbid you ever consider having a child during all of this...
I could stomach all of this nonsense, barely, but it wore on me. For those with emotional or mental health issues... I'm not surprised it might push them over the edge.
Modern medical training is rotten to the core for the reasons I and others cited. It's infantilizing and traps high-achieving people in a prison with no options and with no respect while their peers can prosper in a world with options, better pay, and way more respect. Things in medicine are on track to get much much worse and will likely never be fixed (now there is astronomical med school tuition, no subsidized student loans, more administrators and ancillary staff who do nothing, more midlevels who claim to do your job better with their online "doctoral" degrees, now you'll get less pay, there are higher home prices, and there's way less respect overall for physicians).
I like (but don't love) my job as an attending. But often I hated my "job" and life as a resident. The pestilence of residency and medicine needs to be fixed.