Hey,
Going with a big name may not always work.
I was relocated from CA to NE and the Mayflower boyz came and loaded up the truck and I saw my stuff (AND my wife's AND my kid's) about 40 DAYS LATER!!
No table in our house, no cookware, no clothes, no toys, nothing to sit on, no towels etc.. Yes Mayflower did pick up the tab on things that we had to buy. We should've taken better advantage of this but we were constantly under the impression our stuff was coming ANY day.
To add to the insult we were on the phone when the conversation took place:
CSR: "Ma'am, we have found your things in CA and it will be leaving here immediately. It should be there in 3-5 more days. Sorry for the inconvenience.
Wife: "What? It's still in CA? Uh just a sec, someones outside my door."
Guy at door: "Ma'am, are you Diane?
Wife: "Yes"
Guy at door: "I work for Mayflower and we have your things" (Wife sees big Mayflower truck on street)
Wife to CSR: "Gee, that was quick it's here already."
CSR: "That must be a mistake, that can't be your stuff. It will be there in 3-5 days...."
Wife: "Uh, I gotta go, thanks."
Overall, it STUNK!
Best luck.
Dave