Hung up after a 35 minute wait, but got in later after another 40 minute wait, so there must be at least 1 person in the office today...But at least they had my transcript so I can't complain too much.
Called again this morning, put on hold for 30 minutes, and gave up. A few weeks ago, I recall not having to wait more than 15-20 minutes before they answered. Something must be wrong...
It took them like 4 days to just send me one of those useless auto-replies. Anyway, I don't know if there's anyone manning the phones over there, but I feel like an idiot having wasted 10 bucks in two days trying to get thru.
I don't live in D.C. and the reason I don't call them and e-mail them instead is because I will end up paying for long distance calls that last over an hour.
woke up at 6 this morning to call and try to beat the rush ... and was placed on hold for 50 minutes until i gave up. no response to 3 emails sent last monday, wednesday and yesterday either.
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