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Berkeley Review Still Existing?

Discussion in 'MCAT Discussions' started by Lancer, 05.21.14.

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  1. Lancer

    Lancer 2+ Year Member

    Joined:
    11.12.12
    Messages:
    123
    Status:
    Medical Student (Accepted)
    Hey guys,

    So I heard some good things about berkeley review and decided to order the books a few weeks ago. Unfortunately, almost 3 weeks later, I haven't heard back from them at all, via email or phone, nor have I received any of their books. I tried emailing them multiple times but noone has responded, and I tried calling them, but noone ever picks up the phone (and their voicemail box is always full).

    Did berkeley review close down recently or something? Or do they just have really poor customer service? I would at least like to be able to speak with someone there to find out what happened to my order, but I can't.

    Does anyone else have an experience with them like this?

    Thanks
     
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  3. Rhino1000

    Rhino1000 2+ Year Member

    Joined:
    12.30.12
    Messages:
    446
    Status:
    Pre-Medical
    Yep. Berkeley Review has pretty bad customer service. Speculatively, I think you should get them within a week or so. I got mine about 2.5 weeks after I ordered them.
     
  4. Lancer

    Lancer 2+ Year Member

    Joined:
    11.12.12
    Messages:
    123
    Status:
    Medical Student (Accepted)
    Did you ever get a shipping confirmation or anything from them? I have yet to receive an email or anything. For all I know, they could've lost the order entirely
     
  5. Apoplexy__

    Apoplexy__ Blood-and-thunder appearance Bronze Donor 2+ Year Member

    Joined:
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    Unless you've already paid for your order, just order them on Amazon.
     
  6. derrick rose

    derrick rose 2+ Year Member

    Joined:
    02.22.13
    Messages:
    116
    WOW. Im thinking of getting their FL CBTs, but can't you only access them for 45 days? My exam is in 70 days, and I wanna use them near the end. Are any of you guys getting the FLs?
     
  7. Rhino1000

    Rhino1000 2+ Year Member

    Joined:
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    Messages:
    446
    Status:
    Pre-Medical
    I did indeed get a shipping confirmation, 3 days after I ordered. However, I specifically emailed the company to send me shipping updates.
     
  8. Strudel19

    Strudel19 5+ Year Member

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    Like others have said, they have bad customer service. I hope it works out!
     
  9. Mad Jack

    Mad Jack Critically Caring Gold Donor 2+ Year Member

    Joined:
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    They have the best materials and worst customer service in the business.
     
  10. derrick rose

    derrick rose 2+ Year Member

    Joined:
    02.22.13
    Messages:
    116
    I don't get why their website is so boring and unorganized too. I thought web designing in that sense was obsolete in this day and age, guess I am wrong lol. Just takes away from their credibility as a professional MCAT prep company, and probably makes them lose customers who second-guess their material and/or who don't even know if their emails are received by them!
     

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