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Kinda interesting article, you all see this?
http://www.nytimes.com/2012/04/25/b...d-for-tough-tactics-in-hospitals.html?_r=1&hp
Minnesota hospital let a debt collector company put employees in the ED, registering patients, and let 'em get aggressive on getting patients to pay. MN attorney general is busting them for HIPPA violations.
Here's some of the more interesting quotes:
"Accretive boasts that it trains its staff to focus on getting payment. Employees in the emergency room were told to ask incoming patients first for a credit-card payment. If that fails, employees are told to say, If you have your checkbook in your car I will be happy to wait for you, internal documents show."
"Patients with outstanding balances are closely tracked by Accretive staff members, who list them on what employees refer to as stop lists, internal documents show. In March 2011, doctors at Fairview complained that such strong-arm tactics were discouraging patients from seeking life-saving treatments, but Accretive officials dismissed the complaints as country club talk, the documents show.
It is not clear how many times the stop lists induced patients seeking emergency care to leave the hospital."
http://www.nytimes.com/2012/04/25/b...d-for-tough-tactics-in-hospitals.html?_r=1&hp
Minnesota hospital let a debt collector company put employees in the ED, registering patients, and let 'em get aggressive on getting patients to pay. MN attorney general is busting them for HIPPA violations.
Here's some of the more interesting quotes:
"Accretive boasts that it trains its staff to focus on getting payment. Employees in the emergency room were told to ask incoming patients first for a credit-card payment. If that fails, employees are told to say, If you have your checkbook in your car I will be happy to wait for you, internal documents show."
"Patients with outstanding balances are closely tracked by Accretive staff members, who list them on what employees refer to as stop lists, internal documents show. In March 2011, doctors at Fairview complained that such strong-arm tactics were discouraging patients from seeking life-saving treatments, but Accretive officials dismissed the complaints as country club talk, the documents show.
It is not clear how many times the stop lists induced patients seeking emergency care to leave the hospital."