- Joined
- Mar 9, 2005
- Messages
- 155
- Reaction score
- 1
Hi all-
I had a situation this week at work that led to me being yelled at by a client...called me some horrible things and told my boss. The things that angered her were mostly out of my control (arriving late, other peoples behavior in the office, ect) but I have never felt so terrible in my life. She was at fault, but when people are that angry, you can't point the blame. I couldn't get my point across and my boss didn't want to hear all my petty details of the incident. My boss didn't defend me on the phone with her but simply told me that I shouldn't do x and y and I need to be on my toes. I can't seem to let this go and I know I'm sensitive, but the idea of being yelled at by patients and families in the future, especially for things out of my control, is really killing me. I also hate that my boss may think I'm doing a poor job and that I didn't step up and be a leader in the situation. With all the 30 patients we have, nothing like this has ever happened. I tend to be perfectionistic and don't want anything to go wrong. Getting yelled at is the LAST thing I want to happen.
I don't think I am able to develop a think skin. I look tough, but I'm a wimp. The thought, even, of carrying the blame for giving someone the wrong medication or worse, having a patient die, is just making me question my med school decision. Crazy, right?! I'm hoping this will pass, but there are moments in my day when the idea of sitting in a closet and doing paperwork seems like paradise. Then again, there are other times that my visits with patients are wonderful and I feel like I'm doing a good job and making people feel good.
I'm wondering if this concern is a real one, and if so, what can I do to get over this!
I had a situation this week at work that led to me being yelled at by a client...called me some horrible things and told my boss. The things that angered her were mostly out of my control (arriving late, other peoples behavior in the office, ect) but I have never felt so terrible in my life. She was at fault, but when people are that angry, you can't point the blame. I couldn't get my point across and my boss didn't want to hear all my petty details of the incident. My boss didn't defend me on the phone with her but simply told me that I shouldn't do x and y and I need to be on my toes. I can't seem to let this go and I know I'm sensitive, but the idea of being yelled at by patients and families in the future, especially for things out of my control, is really killing me. I also hate that my boss may think I'm doing a poor job and that I didn't step up and be a leader in the situation. With all the 30 patients we have, nothing like this has ever happened. I tend to be perfectionistic and don't want anything to go wrong. Getting yelled at is the LAST thing I want to happen.
I don't think I am able to develop a think skin. I look tough, but I'm a wimp. The thought, even, of carrying the blame for giving someone the wrong medication or worse, having a patient die, is just making me question my med school decision. Crazy, right?! I'm hoping this will pass, but there are moments in my day when the idea of sitting in a closet and doing paperwork seems like paradise. Then again, there are other times that my visits with patients are wonderful and I feel like I'm doing a good job and making people feel good.
I'm wondering if this concern is a real one, and if so, what can I do to get over this!