Hello guys,
Just have a story to tell you and want to see if my actions were right.. Critism is appreciated.
So I have been working at a retail pharmacy for 4 months now as a pharm tech and it was a good experience and still is. I first applied to retail because I wanted experience before heading to pharmacy school. At first money wasn't the issue because I was more interested in getting experience. I can tell you from my experience that retail pharmacy is very very stressful but you just have to be positive and try to get through. I work for 9 hours a day with no breaks because our pharmacy is very busy and I would sacrafice my breaks just to finish more prescriptions. Well even though I get paid 7 dollars a hour, im still greatful I have a good pharmacist . K now for the main story. I an Korean and I have been getting abused by this 1 customer who is about 60 years old for some quite now along with another tech who is African American. Mr Grand Turino comes through drive through and gets pms for no reason.
Grand turino : who the hell are you!!!
Me : Hello sir, can I have you first and last name?
Him : oh bull**** just give me my medication so I can get out here!
Me : I have your medication, I just need to confirm it is yours so I neex your d.o.b.
Him: oh my ****en god where is the pharmicist (white)
Me : sorry about the inconvenience, she s ill come to aid you. Be happy!!
Well this happen two times but yesterday when he did this the third time, I blew up.. One of the pharm techs (black) was having trouble with him so I stepped in. I told him nicely to calm down and I would help him on his way but he told said " ****, not you again let me have my medication and let me get the **** out of here ". I told him to calm down in a nice manner but then he told me I will calm your ass down by pinning you to the ground.... At this point I was getting attacked and had enough of him so I yelled through the intercom to get his racist ass out of here and told him to shut his dirty mouth. He was still hollering and threatened to call the pharmacist so I gladly told him my name .
So was my actions necessary? This was my first time fighting with a customer. From this experience, I realized that getting paid 7 a hour for this amount of work is bs. The only reason I am staying is because of experience, family like workers, and love working with patients. Well after the fight, the general manager and the pharmacist told me they were witnesses of the incident anx would back me up.. and I got my first 5 min break because they told me to get some fresh air! Lol..
Just have a story to tell you and want to see if my actions were right.. Critism is appreciated.
So I have been working at a retail pharmacy for 4 months now as a pharm tech and it was a good experience and still is. I first applied to retail because I wanted experience before heading to pharmacy school. At first money wasn't the issue because I was more interested in getting experience. I can tell you from my experience that retail pharmacy is very very stressful but you just have to be positive and try to get through. I work for 9 hours a day with no breaks because our pharmacy is very busy and I would sacrafice my breaks just to finish more prescriptions. Well even though I get paid 7 dollars a hour, im still greatful I have a good pharmacist . K now for the main story. I an Korean and I have been getting abused by this 1 customer who is about 60 years old for some quite now along with another tech who is African American. Mr Grand Turino comes through drive through and gets pms for no reason.
Grand turino : who the hell are you!!!
Me : Hello sir, can I have you first and last name?
Him : oh bull**** just give me my medication so I can get out here!
Me : I have your medication, I just need to confirm it is yours so I neex your d.o.b.
Him: oh my ****en god where is the pharmicist (white)
Me : sorry about the inconvenience, she s ill come to aid you. Be happy!!
Well this happen two times but yesterday when he did this the third time, I blew up.. One of the pharm techs (black) was having trouble with him so I stepped in. I told him nicely to calm down and I would help him on his way but he told said " ****, not you again let me have my medication and let me get the **** out of here ". I told him to calm down in a nice manner but then he told me I will calm your ass down by pinning you to the ground.... At this point I was getting attacked and had enough of him so I yelled through the intercom to get his racist ass out of here and told him to shut his dirty mouth. He was still hollering and threatened to call the pharmacist so I gladly told him my name .
So was my actions necessary? This was my first time fighting with a customer. From this experience, I realized that getting paid 7 a hour for this amount of work is bs. The only reason I am staying is because of experience, family like workers, and love working with patients. Well after the fight, the general manager and the pharmacist told me they were witnesses of the incident anx would back me up.. and I got my first 5 min break because they told me to get some fresh air! Lol..