Extension of Step 2 qbank - Urgent help needed please!

Discussion in 'Kaplan Medical USMLE Forum (Sponsored)' started by SwedishMD, Jan 10, 2012.

  1. SwedishMD

    SwedishMD

    2
    0
    Jan 9, 2012
    Hi!

    I have had a very rough as well as busy time the last couple of weeks, including moving to the United States and starting to work over here. I will therefore not be able to finish the question bank before my subscription expires, on Thursday this week.

    I had the exact same experience as the previous poster, when I called Kaplan Support and was greeted by a rude guy who told me that extensions are not offered anymore. I kindly offered to pay 99$ for a full new months subscription even though I don't need more than two weeks, as long as my data concerning answered questions, correctly answered questions, incorrectly answered questions could be saved. I was rudely informed that there was no guarantee for that, but that I could start off by buying the new subscription for 99$ and then we would see. I replied that I would not like to buy the new subscription unless I was guaranteed that the data could be saved. The 'support' told me that I didn't have to buy anything...

    Could anyone please help me with this issue? The question bank is expiring thursday night, and I would very very much like to save the information regarding my questions before it all disappears

    Thank you very much in advance.
     
  2. KaplanEmily

    KaplanEmily Exhibitor 2+ Year Member

    372
    4
    Dec 14, 2010
    SDN Exhibitor
    Hello SwedishMD - We will look into this right away and get back to you ASAP. Thank you for letting us know!
     
  3. KaplanEmily

    KaplanEmily Exhibitor 2+ Year Member

    372
    4
    Dec 14, 2010
    SDN Exhibitor
    Hi SwedishMD -

    Please respond to our private message or send an email to [email protected] as soon as you can. We want to take care of this issue and make sure you can finish your prep!

    Thank you.
     

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