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Finally, I’ve noticed a disturbing trend in medicine over the past 20 years - doctors demanding tests, making treatment recommendations, and deciding who needs admission by computer screen without ever having seen or examined the patient. The reasons are legion but I suspect the growing dominance of the EHR on our practice probably is a big factor. Granted, there are emergent, time-sensitive circumstances, but those are the extreme minority. I’m talking about doctors pushing-back on admissions and demanding expensive testing without ever having seen the patient. This is a growing poison in the house of Medicine that needs to be clipped.
I feel this could relatively easily be fixed through a combination of a better EHR and better hospital level policies. In some systems, consults have to be documented through the EHR (ie a consult is an actual order you enter through the system that automatically sends a page to the consultant and gets entered in the medical record). That has the advantage of time stamping the consult and allows for the documentation of the consultation question. What's missing is that this should result in a to-do popping up on the consultant's screen requiring them to write a note about the patient and a hospital policy saying they actually do have to document if consulted. That way, once the page goes out, it's not the ED doc trying to convince them to actually see the patient when giving phone recs. Or if they really do feel comfortable with some recommendation over the phone, then they should have no problem documenting it. And if it's completely a wrong page, it should be quick and easy to type a one line "Orthopedics is not covering spine surgery this week, according to the schedule it's neurosurgery. Consult to neurosurgery placed instead. Signing off."