Getting Through To AMCAS Is Like Getting Through To Ticketmaster

rxfudd

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I've been calling for 45 minutes and am still getting a busy signal as I write this.

I'm tempted to ask for Neil Young tickets when I finally get a hold of somebody...
 

Popoy

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Depending on where you are.... I say wake up hella early and phone them.... If you're lucky you'll get a response with 30mins....

Yes, AMCAS has the absolute worst when it comes to human relations let alone phone relations.... They should up the antee with people answering the phone lines.... I wonder where all of our money is going....

So, try waking up really early and calling them just as when they open. Calling in the afternoon time is like.... like you said, calling the ticketmaster :D
 

moo

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DOn't bother trying... the thing was busy yesterday (Thursday) too... usually when all their operators are tied up, you still get an answer, only there's a message saying "You are position x in queue. Your approximate wait time is y minutes and z seconds." So I'm sure something is seriously wrong (Power outtage?)
 

Popoy

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moo that's true... they are having those power outage problems... I'm not sure whether or not it will affect the phone lines, but I'm sure there's a shift in the man/women power....
 

pre-hawkdoc

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I especially like how their website says that, because of the outage, "telephone and email support are unavailable." If I didn't know any better, I would think it WASN'T like that before the power outage.
 

rxfudd

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XX scooby doo doo XX

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As if nothing else could go wrong.....


This is forwarded message from Nancy Tillinghast/Karen Zuza AAMC/AMCAS:


The AAMC and other businesses and residences in a large section of the
Georgetown district of Washington D.C. have been without power since
mid-afternoon Wednesday, June 12.? The D.C. government and the Potomac
Electric Power Company (PEPCO) have indicated that Georgetown power
restoration is expected some time this weekend-weather permitting
(www.pepco.org).

The AAMC does have back-up generators; however, these generators are not
sufficient to support all AAMC services over such an extended period of
time. As such, this outage affects AAMC member and constituent services in
the following ways:

1) We have been told to vacate our offices while PEPCO works to restore
power.

2) All AAMC phone lines are out of service.

3) All internal computer systems are down.

4) The AMCAS 2002 application and Fee Assistance Program (FAP) application
are offline.

5) Our GroupWise (e-mail) systems are down, precluding access to all AAMC
hosted listserves.

6) The June 18 initial day for certification and submission of the AMCAS
application will be delayed.? Once we are able to access our systems, we
will update applicants via e-mail and our web site.

For now, we ask you to please urge your advisees to review each page of
their application prior to submission, and to remind them to carefully
review AMCAS policies and instructions.? Thank you for your understanding
as we wait for PEPCO to resolve this matter.

AMCAS