Hi guys. I am an intern at Meijer Pharmacy and I have noticed that I have a major weakness, and it deals with listening on the phone. I do not have a hearing problem, but it seems like at times that I have a hard time listening to people on the phone and I have to ask them to repeat themselves over and over again. I do not know what my problem is. Like for example, earlier today I was on the phone with a doctor and I had to ask him repeatedly how to spell his last name and what his office phone number was. It is very frustrating because I feel very dumb every time this happens. Do you guys have any advice for me on how to improve my listening skills when I am on the phone with doctors or patients? How can I improve in this area?