they really need to get rid of that mariah carey cd!
i wouldn't count on an email reply. they explicitly warned that they were flooded with emails and that it was difficult to get a question answered that way. i emailed them a few weeks ago and heard nothing for about a week and a half....and when they finally replied, it was with a form email that basically said that if my problem hadn't been resolved yet, i had to email them again!
i've called AMCAS three times and the longest i had to wait was an hour and a half. but it's really the only way to get any help--email is definitely not the way to go!