ok I phoned today and I only waited 15 minutes. This guy answered the call and I asked him about my transcripts. Well, after entering my info into the computer, he said the transcripts weren't entered into the computer yet, but he actually went and searched the pile of transcripts for me! He took down my number and actually CALLED ME BACK! Unbelievable! BTW, they've got one of my transcripts only and the other one probably hasn't arrived, since the other school only sent it early July (from Canada to boot). But in any case, these guys seem to be getting better and they at least understand our plight.