Same here!
I called one school in New York city to ask about buses that go across town..and they were totally oblivious. I asked about locations and the woman did not know. I then asked about hotels and she did not know. I asked about student hosts and she did not know. I asked if taxis could go through central park rather than around it and she did not know!!!
Makes me really want to go to that school... 🙄 🙄 🙄 🙄 🙄