If it is an acting scenario, don't be afraid to treat the person like he/she is a good friend or a close relative like a cousin that you know well. In the "bad news" scenario, I even reached out and put a sympathetic hand on the actor's shoulder. "I am so sorry to hear that." Or "that is awful, is there anything that I can do to help you in this situation?" The bad news scenario was a very common theme that is encountered. Each school had one, but they were different stories from each. Like I said, if your best friend had that kind of news, what would you do to make the situation better?