My undergrad loans got consolidated with a bank and taken away from Nelnet. Nelnet was TERRIBLE. My loans were consolidated in June - they didn't get to the paperwork until MARCH. So here I am, paying on my student loans with the new bank, being a good person, and I'm getting notices that I need to pay Nelnet. I call Nelnet - and get the runaround. "call here, call here, call here"... after calling SEVEN different people/phone numbers, I called and rather lost it. Their only solution? "fill out deferment papers, but interest will continue to accrue, you know". Their stupidity cost me an extra $400 that they absolutely refused to take back (even though I sent them documentation of the date of consolidation). They threatened to put me into default, and considering I'm applying for med school private loans, I couldn't afford that. Do NOT use Nelnet. They SUCK NASTY WET MONKEY PATTIES.
Wow. I must really hate Nelnet.