Yes of course! It is a federally qualified health center (family med clinic). I volunteer and work there.
For the volunteering: For part of the time, I was in the clinic (before covid). I would get patient availability on the phone and in-person and then call different providers to schedule the pt referral appt. I also help schedule transportation for the pt if needed and also take insurance status into account to find providers. After covid, I was volunteering remotely -- still directly working with pts, but 100% on the phone.
For my job: I work at the clinic (in person) but am in an office. I call patients (patient outreach to try and get them to get the vaccine) and also create charts for non-patients in Athena to schedule them for the covid-19 vaccine. Involves talking on the phone with patients and using an electronic medical record to schedule them and input demographic info.
And thank you so much, that makes a lot of sense.