We accommodate these kinds of requests. Education is pillar 2 of 3 of academic medicine. Pillar 1 is superior clinical care, which includes patient and family satisfaction.
Uninformed whims of patients and families can influence unimportant aspects of care in the name of “customer service”, sure, if it doesn’t disrupt other patients’ care.
But surely you draw the line
somewhere with regard to patient demands?
You accommodate a patient who says no students, trainees, or residents of any kind. OK.
Would you accommodate a patient who wanted a board certified attending (board eligible wasn’t good enough)?
What if he wanted one who was participating in MOCA, not some lazy old fart cruising with a non-expiring cert?
What if he wanted an attending with 10 years of experience? 15? 20?
What if he wanted the dept chair to do it solo?
What if he wanted a male anesthesiologist?
A white anesthesiologist?
You think a surgeon wouldn’t refuse a patient who said “you and only you can touch any instrument that touches my body”? That he’d send his resident, fellow, PA, and surgical tech away? Why is it wrong for anesthesiologists to make the same stand when it comes to members of their team?
Of course we can and should draw a line somewhere when it comes to ignorant and/or inappropriate patient demands.
I draw the line before they get to say that a licensed physician under my direct supervision can’t be in the room.
If I was in PP or working someplace where the billing for each case was critical, and/or my stand irritated/offended some rainmaker surgeon, I’d bend some. But I’m not, I don’t have to, and I don’t.
If I told a patient to reschedule at another hospital, I would expect to have a complaint filed within the hour, the chair to know by the end of the day after risk management and the top brass heard about it, and I'd be packing my bags by the morning.
Heh, you obviously must choose your words with politeness and tact. “We can’t accommodate that request here” has a totally different flavor than “get out, go to St. Otherhospital across town”.
Is your hospital admin and risk management going to ensure that no trainee in the pharmacy touches the meds for this patient before they go to the ward? That no student nurse assistant draws blood in the PACU? That no pathology lab tech in training handles her biopsy specimen?
I am curious though about what the policy that you refer to actually says and if the patients have notification of it in advance, or even any access to it if they knew to look for it. It can't just be something like special requests can't be accommodated on the DOS as you implied she'd have to go elsewhere to get Attending only care.
It could likely be arranged, if done well in advance, if the patient insisted. But they’d have to accept the possibility of a longer wait.
If the patient was a staff member and wanted to limit the number of friends/colleagues that were in the room, that is certainly reasonable.
Bottom line, if a patient really insists on an experience totally devoid of any trainees, they’re in a tough spot. They can choose to go to a non-teaching hospital, but that only ensures that none of the doctors are trainees.