I get the reasonable 'try generics first, cheaper equivalent meds' first but there are also plenty of examples of insurance companies just straight scamming us/patients. Denying hospital stays or billing retroactively is of course the big one. I wish I could just go "nah, I think your massage sucked so I'm not gonna pay for it, thanks for the massage though!"
I recently had a patient with ADHD where the insurance literally did not cover any extended release stimulant class. None. I spent probably 20 minutes bouncing around the stupid ass insurance phone tree, then spent more time trying to figure out which of the 20 plans my patient had, then they didn't even have the formulary on their website (even though the insurance person said they did), then spent another 10 minutes while the insurance person finally found the formulary and spelt out every stimulant they would cover, none of which were extended release. Hey thanks for not contributing to medication abuse in our country insurance companies! Don't give me the bull**** "well what would happen if the gov'ment was the only insurance company huh?" Medicaid covers Adderall XR.
Also, when I'm talking to someone in the "pharmacy" department of an insurance company, why am I having to spell out dextroamphetamine letter by letter because the "pharmacy" person doesn't know wtf the word is? I'm tired of having to run my medical decisions by or argue about medication coverage to people who can't even say the medications I'm prescribing.