Hi, I have a question about Zeiss Loupes and it's really about customer service.
So any input not just Canadians would be really appreciated.
I have Surgitel Loupes which I am not too impressed. So I decided to get a new one and looked over popular choices which are DFV, Oroscoptic and Univet (our school's current partner). For me, Oroscoptic was the best option but it wasn't as huge improvement from my Surgitel to justify spending another 1.3k. So I decided to go for higher end ones.
I contacted Zeiss representative in Canada and am getting very frustrated. This representative keeps telling me to fill out order sheet and I haven't physically seen the loupes. So I emailed back by saying it will be great if I can actually see them. Then he says I have 30 day trial period so just fill in the sheet. I mean, I don't even know how big the titanium frames are nor I don't know my exact working distance.
Is this what usually happens with Zeiss Loupes? For all the other brand, they meet to confirm all the measurements, decide on which frame, discuss about prescription, etc. However, all this guy is saying is pretty much buy it, and try it. I am not comfortable spending 1600 + tax (quoted price) for the loupes that may not even fit me.
Any input will be greatly appreciated.
So any input not just Canadians would be really appreciated.
I have Surgitel Loupes which I am not too impressed. So I decided to get a new one and looked over popular choices which are DFV, Oroscoptic and Univet (our school's current partner). For me, Oroscoptic was the best option but it wasn't as huge improvement from my Surgitel to justify spending another 1.3k. So I decided to go for higher end ones.
I contacted Zeiss representative in Canada and am getting very frustrated. This representative keeps telling me to fill out order sheet and I haven't physically seen the loupes. So I emailed back by saying it will be great if I can actually see them. Then he says I have 30 day trial period so just fill in the sheet. I mean, I don't even know how big the titanium frames are nor I don't know my exact working distance.
Is this what usually happens with Zeiss Loupes? For all the other brand, they meet to confirm all the measurements, decide on which frame, discuss about prescription, etc. However, all this guy is saying is pretty much buy it, and try it. I am not comfortable spending 1600 + tax (quoted price) for the loupes that may not even fit me.
Any input will be greatly appreciated.
