- Joined
- May 25, 2012
- Messages
- 39
- Reaction score
- 3
This is a warning to all those attempting to contact AACOMAS concerning online application problems or upload/account issue. If you have a concern please contact Interfolio at (202) 738-5322 or (877) 997-8807 (Toll Free). Interfolio controls and moderates the online aspect of your application.
This information is being posted as a result of a horrible run in with a disgruntled AACOMAS representative named Seth. Recently I called because I was forced to create a second account because they no longer worth with @edu. After doing so I was told I could in fact keep my @edu because I was a re applicant. When I sent transcripts to them they applied them to the @hotmail (the new account) that was not used. After waiting days for a return call, I simply asked that they attach my transcripts to the @edu. No problems. Instead, according to interfolio, they deleted my @edu, where my entire application was already completed and that was the end. Due to connectivity problems I called AACOMAS several times but kept getting disconnected. To my surprise this same representative left me a voice mail insulting me and calling me unprofessional for prank dialing them..... I was under the impression that we are adults. I explained the situation and the same employee insulted me repeatedly over the phone, refused transfers or information about manager and even had the nerve to tell me,"Deal with it and stop calling."
This was when I got fed up with AACOMAS and starting working with Interfolio. They had a manager call me and help resolve the situation. Albeit my data was lost permanently, they offered me a free account to use their letter service. They were swift and hospitable. As for the employee, he is about to be served and is no longer working with me. The AACOMAS manager Aria has taken over. This is just another scenario of rude customer service, posted numerous times here at the SDN (Also controlled by Interfolio). Take the advice and prevent the headache. If anything this story will entertain you while you spend your time here at SDN. Any similar stories post in the reply. I know I am not the only one.
This information is being posted as a result of a horrible run in with a disgruntled AACOMAS representative named Seth. Recently I called because I was forced to create a second account because they no longer worth with @edu. After doing so I was told I could in fact keep my @edu because I was a re applicant. When I sent transcripts to them they applied them to the @hotmail (the new account) that was not used. After waiting days for a return call, I simply asked that they attach my transcripts to the @edu. No problems. Instead, according to interfolio, they deleted my @edu, where my entire application was already completed and that was the end. Due to connectivity problems I called AACOMAS several times but kept getting disconnected. To my surprise this same representative left me a voice mail insulting me and calling me unprofessional for prank dialing them..... I was under the impression that we are adults. I explained the situation and the same employee insulted me repeatedly over the phone, refused transfers or information about manager and even had the nerve to tell me,"Deal with it and stop calling."
This was when I got fed up with AACOMAS and starting working with Interfolio. They had a manager call me and help resolve the situation. Albeit my data was lost permanently, they offered me a free account to use their letter service. They were swift and hospitable. As for the employee, he is about to be served and is no longer working with me. The AACOMAS manager Aria has taken over. This is just another scenario of rude customer service, posted numerous times here at the SDN (Also controlled by Interfolio). Take the advice and prevent the headache. If anything this story will entertain you while you spend your time here at SDN. Any similar stories post in the reply. I know I am not the only one.
