AADSAS competence level

[snooper92]

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Has anyone else felt that the representatives at AADSAS don't know what the hell they are talking about?

I've received so many different responses to the same question, no one seems to know what is going on.

And, they don't seem to understand questions that are asked.....at all.

I was just wondering if anyone has felt the same way. I am extremely frustrated....

One of the reps started yelling at me..it was really infuriating..

 

[Ninster]

Has anyone else felt that the representatives at AADSAS don't know what the hell they are talking about?

I've received so many different responses to the same question, no one seems to know what is going on.

And, they don't seem to understand questions that are asked.....at all.

I was just wondering if anyone has felt the same way. I am extremely frustrated....

One of the reps started yelling at me..it was really infuriating..

Omg, same. I had to ask my question a few times b/c the person on the other side didn't know what I was asking and they kept giving a different response. The guy got really frustrated with me and I didn't even get to ask my other questions...😕

 

[Quattro DMD]

Yea, I had a lot of problems with them the first time I applied. Stick to the email, because if you call them they are either going to be really rude or they will be polite but refuse cooperate with you. For the hundreds of dollars they charge us they should have a better team of customer service representatives.

 

[thebozz1975]

I got great service from them twice. I think they get annoyed when people ask stupid questions that are answered on the website, when people get an attitude with them, or when people can't explain a question clearly.

 

[snooper92]

Well, I did not fit any one of your 3 factors...

I have explained my questions clearly, many times.

so...I stand by my position that they are completely incompetent.

 

[nwdmd]

it's understandable that you're frustrated, but try walking a mile in their shoes.. aka dealing with 13,000 stressed pre-dents and a confusing application for 8 hrs a day.

try carefully wording your question via email ([email protected]) or here on the forums.

it's still fairly early in the cycle, stay positive!

 

[snooper92]

I understand what you are saying, but we are paying mega bucks for them to process our applications.

I never asked any of those reps to be employees for AADSAS! It's their job.

They need to be more knowledgeable about the AADSAS Instruction booklet and just more...with it.

 

[Optimism Smiles]

Has anyone else felt that the representatives at AADSAS don't know what the hell they are talking about?

I've received so many different responses to the same question, no one seems to know what is going on.

And, they don't seem to understand questions that are asked.....at all.

I was just wondering if anyone has felt the same way. I am extremely frustrated....

One of the reps started yelling at me..it was really infuriating..

I feel the same way! They lost my transcripts, so I am STILL waiting for them to verify my GPA when technically I had it in the same time as all those lucky folks who have already had theirs mailed. After having lost my transcripts for 2 weeks, I called them to inquire about them. The AADSAS man told me it was my university that did not send them out, and I refuted this by quoting to him the date my university had on file for sending them (May 16th, to be exact). He then blamed it on the mail being slow. I told him how "sad" I was at him and VOILA not 2 hours later my transcripts magically appeared as "received" online.

Then they gave me false hope for this screw up by telling me in e-mail that the first mailing batch would not be for another 2-3 weeks (which was untrue since obviously the first batch was yesterday!) During the transcript fiasco I sent another transcript which got there yesterday, I just hope this didn't put me farther on the waiting list to have my GPA verified since it s a copy of the original one that got lost! Sorry, had to vent.

 

[KinKs]

I have no problems with there competence level. Occassions of lost documents are a minority. Plus in view of the volume of documents they recieve almost year round, I am quite surprised that operate as efficiently as they do

 

[litldime]

I didn't have any problems with them either. I just had to be very, very, very patient. It took them over a month to send out my application even after they had received everything. I submitted the last week in May.

I think if the applicant read over the aadsas handbook in more depth, maybe their phone lines won't be so clogged with application questions. I don't see how they will tell you anything different than what is in the handbook. Case in point, when the application cycle starts, the pre-dents forum is flooded with questions that could be answered by simply reading the handbook or doing a search.

But I digress. It seems compared to last yr, aadsas has improved. I guess thats not saying too much.

 

[Ninster]

I got great service from them twice. I think they get annoyed when people ask stupid questions that are answered on the website, when people get an attitude with them, or when people can't explain a question clearly.

Define "stupid" question ... you do realise no question is stupid, right?

 

[topdent1]

well, i don't know about AADSAS but representatives that I spoke to at ADA just suck! Its like they are in a hurry to get you off the line. And they get mad when you say something like "could you repeat that please."

 

[canine777]

Has anyone else felt that the representatives at AADSAS don't know what the hell they are talking about?

I've received so many different responses to the same question, no one seems to know what is going on.

And, they don't seem to understand questions that are asked.....at all.

I was just wondering if anyone has felt the same way. I am extremely frustrated....

One of the reps started yelling at me..it was really infuriating..

i thought it happend only to me. I totally agree with you.