I was very happy to see that survey in my email! It was about time I had a chance to actually let them know what I thought of their service. First of all, when I saw the question on the "usefulness of Infosource" I was LMAO. Are they kidding? It would be useful if the thing actually updated!!!!
Even though I personally didn't have any problems with them losing my transcripts, letters, etc. I know that they have done that with several other applicants and also made a lot of mistakes. Dental schools could care less who made the mistake, and regardless, this delays the students application by several weeks to a few months which can really impact whether or not the student gets an invite or acceptance for that matter. I think its totally unfair and they shouldn't have this problem. They should be organized and check their work and confirm with the students somehow to make sure everything is correct. So for those of you had problems and delays because of AADSAS, I included that in my comments because I think that can be really frustrating.
Also, I wrote that they should hire more staff besides the 4-5 that I practically know by name. There seems to only be 4-5 people that work there compared to the ~8,000 applications they receive. Its absolutely ridiculous that it takes 6-8 WEEKS for an application to get processed! They have to think of a more efficient and quicker way.
That's just my 2 cents.