Yes, I actually ordered this last December. You can download the file immediately, but I didn't actually choose to look at until about a month ago. When I did look at it, I quickly determined it is a waste of money. It is basically a First Aid wannabe. As for the guarantee, I did email them and tell them that I was not satisfied and they quickly replied that I will be receiving a refund check in the mail. So - to conclude - they do stick to their money back guarantee. However, I think that First Aids is waaaay better. Don't waste your time and money on this product!