CVS NSPU

[Pbpharmd]

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In my store we've been calling and cancelling high copay scripts on day 7 to increase our pick up percentage. I see a lot of people mention here they are deleting them on day 6. They drop into the que on day 8 as NSPU. Whats the benefit of deleting them on day 6 rather than 7?

Thanks for any help!

 

[RxPreceptor]

We do day 6s, call patient if warranted, then either RTS or leave for PU. I am not 100% on this, but I think those that get RTS'd will not negatively affect the NSPU score if done 1 day prior.

 

[josh6718]

I see a lot of people mention here they are deleting them on day 6. They drop into the que on day 8 as NSPU. Whats the benefit of deleting them on day 6 rather than 7?

Thanks for any help!

I suppose if you would forget (or not have time) to do them on day 7, then you give yourself no leeway the following day.

I believe the automated text sends out on day 6 to "pick up the prescription or it will be returned in 8 days", so possibly if they haven't picked it up by the end of the day it's unlikely they will later?

Apart from this I don't see any other advantage besides creating more work for oneself.

 

[hye345]

Our super has us doing this as well: we run a 6 day cash-loss report to see scripts that have been out for 6 days, call the ones that got billed as cash or cash discount (since these are less likely to get picked up), and either ask them if they still plan on coming to pick them up, or leave a voicemail. If we don't get a definite yes, then we RTS them.

The theory is that the next day, when we are calling patients for new script pickup, the percentage of patients reached/scripts picked up looks better, since the total number of 7-day scripts is now lower (on account of those that got RTS'ed).