Can someone inform of all the duties that needs to be done as a staff rph? I want to play my role and know what I need the techs to do each day as well. For example: ordering time, strong pak, ov returns, cycle counts, pcq / md calls, & sp much more. Detailed answers r very much appreciated. Thank you.
CVS Staff duties
- Thread starter chick123
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My information may be a little outdated but when I was interning/teching at CVS typically a day went as follows:
- Cycle counts were assigned to first tech in the morning when the pharmacy opened when there luckily weren't any customers.
- When tech 2 comes in(around 8:45-9:30), they would be assigned 14 days to pull and process, Tech 1 would likely be on drop-off and they can start doctor calls
- If it was a good day and doctor calls were reached, whoever was on production could start PCQ if goals were not met over the weekend and 3 times weren't made on calls.(This wasn't high up on priority especially if goals were reached over the weekend).
-Usually to be safe we would have the order in by 7pm(This was often performed by the pharmacist to ensure accuracy but I was designated for orders due to being thrusted Inventory Specialist). I believe the cutoff time for Cardinal was 8pm, but ask your PIC or Techs the cutoff time for your store.
-StrongPak we normally processed once weekly sometimes over the weekend(The days when I came in). This can be delegated sometime throughout the week if it is more convenient.
-Hold everyone accountable for pulling expired drugs in their section(if your store utilizes this system). My pharmacist usually just made sure to tell me to pull expired drugs once monthly.
-Our staff made sure to update her C-II log everyday before leaving. Sometimes the PIC would update the next day if she was coming in on her day off.
These were the usual tasks delegated to our team daily but CVS may have evolved since I last was in the pharmacy.
- Cycle counts were assigned to first tech in the morning when the pharmacy opened when there luckily weren't any customers.
- When tech 2 comes in(around 8:45-9:30), they would be assigned 14 days to pull and process, Tech 1 would likely be on drop-off and they can start doctor calls
- If it was a good day and doctor calls were reached, whoever was on production could start PCQ if goals were not met over the weekend and 3 times weren't made on calls.(This wasn't high up on priority especially if goals were reached over the weekend).
-Usually to be safe we would have the order in by 7pm(This was often performed by the pharmacist to ensure accuracy but I was designated for orders due to being thrusted Inventory Specialist). I believe the cutoff time for Cardinal was 8pm, but ask your PIC or Techs the cutoff time for your store.
-StrongPak we normally processed once weekly sometimes over the weekend(The days when I came in). This can be delegated sometime throughout the week if it is more convenient.
-Hold everyone accountable for pulling expired drugs in their section(if your store utilizes this system). My pharmacist usually just made sure to tell me to pull expired drugs once monthly.
-Our staff made sure to update her C-II log everyday before leaving. Sometimes the PIC would update the next day if she was coming in on her day off.
These were the usual tasks delegated to our team daily but CVS may have evolved since I last was in the pharmacy.
So did you just graduate and starting with CVS? Because it makes a difference. The expectations are different and what you can actually handle is different. I didn't even ask what CVS expect of me when I started in great detail, because I was still adjusting to being a pharmacist.
Also, CVS likes to think that if you follow their workflow and their system design, you don't need to do much else. You can plug in any pharmacist from any store and put them into another store and they will know what to do. I haven't worked for them 'recently' but they used to have these boards with these cards and they used to have these PCQ and Dr. refill calls pop up in your Queue. That is what CVS wants every tech and every pharmacist to do. There are learning modules and manuals online. They are fairly extensive. I wont get into discussion on how practical they are. For practical advice, ask your PIC. After all, you are working for/with that person to have a functional and operational pharmacy. Depending on your district, that PIC will bear the burden of conference calls and pharmacy supervisor visits if you and your pharmacy doesn't perform.
Also, CVS likes to think that if you follow their workflow and their system design, you don't need to do much else. You can plug in any pharmacist from any store and put them into another store and they will know what to do. I haven't worked for them 'recently' but they used to have these boards with these cards and they used to have these PCQ and Dr. refill calls pop up in your Queue. That is what CVS wants every tech and every pharmacist to do. There are learning modules and manuals online. They are fairly extensive. I wont get into discussion on how practical they are. For practical advice, ask your PIC. After all, you are working for/with that person to have a functional and operational pharmacy. Depending on your district, that PIC will bear the burden of conference calls and pharmacy supervisor visits if you and your pharmacy doesn't perform.
Thank you for your detailed response!!
Thank you for your information!!
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Overnight shift:
temperature logs, 14 day RTS, 7 day RTS (NSPU metric fudging/cash loss report), organizing the outreach call binder (relating to QV Counsel feature), sort Controls & Narcotics, State Counts, Automation replenishment & RTS, Trash, Supplies replenishment, Strong pak, Truck, PSE/Control warehouse check in, Narc check in (if not done during daytime), Inventory (1x1, stickering soon expires), shelving updates, Waiting bin, WLM, Cycle counts, Ready fills & scheduled fills, other stuff I can't think of right now.
For non-24 hour stores, I', not 100% sure how they split up these maintenance tasks. You might want to coordinate with your PIC & staff RPhs to get some kind of balance. But generally, you are going to have to hand off MD calls, renewal requests, & anything requiring calls to the day shift. Keep in mind, night time can do faxing if MD offices have this available
temperature logs, 14 day RTS, 7 day RTS (NSPU metric fudging/cash loss report), organizing the outreach call binder (relating to QV Counsel feature), sort Controls & Narcotics, State Counts, Automation replenishment & RTS, Trash, Supplies replenishment, Strong pak, Truck, PSE/Control warehouse check in, Narc check in (if not done during daytime), Inventory (1x1, stickering soon expires), shelving updates, Waiting bin, WLM, Cycle counts, Ready fills & scheduled fills, other stuff I can't think of right now.
For non-24 hour stores, I', not 100% sure how they split up these maintenance tasks. You might want to coordinate with your PIC & staff RPhs to get some kind of balance. But generally, you are going to have to hand off MD calls, renewal requests, & anything requiring calls to the day shift. Keep in mind, night time can do faxing if MD offices have this available
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Why exactly are techs calling Dr offices? No wonder Drs never answer the phone. I wouldn't either if CVS HS drop outs were ordered to harass me on a daily basis.
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owlegrad
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Because depending on the state techs can take refills, get clarifications, or do tons of other things? The better question is why don't you have your techs calling Dr. offices? Its a huge time savor.
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Don't listen to all the non-sense in this thread. Just ask your PIC what he or she wants you to do on a daily basis, and do it. If you have any questions, ask him or her. That's it.
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this sounds like a slow 24-hr store. the turtle of all turtles. how many scripts does your store do a week? 1,000? 2,000? my partner also came from a slow 24-hr store. they were shutting down the overnight, and he was ready to be laid off. our store where he's at right now. 7am and he still cannot finish cleaning the queue! forget everything else on your activity list. / p.s. you should have a prn job ready as im sure they will shut off your overnight service at some point.
Hmmm I'm kind worried about you. Pretty sure your store will convert to a none 24 pretty soon... better start looking...
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About 3,500rx/week. Needless to say, 1 person can not consistently get all those tasks done on a daily basis (but many daytime RPhs with a poor judgment of time nonetheless think it's possible or at least put these as night RPh responsibilities when needing to blame someone) hence the need to coordinate with daytime RPhs &/or PIC.
I presume this "slow" pharmacist has enough competence to actually dispense in date medications...
Sorry for the tangent, please get back to the main discussion
I presume this "slow" pharmacist has enough competence to actually dispense in date medications...
Sorry for the tangent, please get back to the main discussion
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not even a remote chance. when they come in at night, its already a done deal. they won't know which basket will expire in 1 month, 2 month. and during the day, the PIC does the exact same thing. i've seen multiple PIC come and go (and fired). not one PIC asked the techs to edit the drug expiration. at 24- hr store nobody got time to edit expiration. / sorry for the tangent. go back to your basement job.
