CVS's new phone answering doo-dad.

[WVUPharm2007]

...anybody else feel like this isn't reducing your phone volume at all?

Because I fell like I'm getting more calls. And a whole lot of angry physicians that just wanted to leave a voicemail.

---

Members don't see this ad.

 

[stevephhs016]

Yeah, reducing volume of calls my ass....

A lot of Drs/nurses dont know the system so they just keep pressing 0 to reach us I guess. Had to tell one to hit another other key and should bring up old menu

 

[mentos]

Sounds like every other "improvement" that ever came out. IT or whoever makes a stupid update which creates more work than before, which requires more updates to fix. I swear they do this for job security.

 

[ancienbon]

...anybody else feel like this isn't reducing your phone volume at all?

Because I fell like I'm getting more calls. And a whole lot of angry physicians that just wanted to leave a voicemail.

Agree. Actually i feel we are getting way more callsm

 

[RxPreceptor]

I actually find this feature quite helpful for rush-hour into post rush hour where it's literally just myself and a new hire tech most of the time; I am no longer stuck on the phone 80% of the time answering if something is done or not/other simple **** new hires can't ever seem to help me out with. People seem a lot more grateful now once they actually get through to me; questions asked seem more elaborate/time consuming (compensation?) than simple yes/no/data entry monkey stuff

I do agree, issues with MDs who just want to leave VMs is a bit annoying.

 

[Bubba98]

I actually find this feature quite helpful for rush-hour into post rush hour where it's literally just myself and a new hire tech most of the time; I am no longer stuck on the phone 80% of the time answering if something is done or not/other simple **** new hires can't ever seem to help me out with. People seem a lot more grateful now once they actually get through to me; questions asked seem more elaborate/time consuming (compensation?) than simple yes/no/data entry monkey stuff

I do agree, issues with MDs who just want to leave VMs is a bit annoying.

Anything that makes a prescriber annoyed trying to leave a voicemail is a plus in my book. Invest in e-scribe (and someone intelligent enough to type a coherent sig) and get out of the dark ages. Or you can fall back to what the Romans did and scribble latin on paper permitting some plebe to buy something

 

[RxPreceptor]

Anything that makes a prescriber annoyed trying to leave a voicemail is a plus in my book. Invest in e-scribe (and someone intelligent enough to type a coherent sig) and get out of the dark ages. Or you can fall back to what the Romans did and scribble latin on paper permitting some plebe to buy something

It's more so an issue with being on bordering state lines...one state mandatory e-scribing, the other state needing to "get with the times". I get it some prescribers prefer VMs/don't want to bother or wait for RPh; usually the ones who are always prepared to dictate, rarely ever omit things & are very familiar with the system. Did save me some time having to play telephone tag the other night getting alternative ophthalmic on backorder changed though; nice to let them know while talking and having all my ophthalmics available right in front of me

 

[Dr Wario]

Anything that makes a prescriber annoyed trying to leave a voicemail is a plus in my book. Invest in e-scribe (and someone intelligent enough to type a coherent sig) and get out of the dark ages. Or you can fall back to what the Romans did and scribble latin on paper permitting some plebe to buy something

Yes yes yes, it is 2019 and so many offices are still using this extremely stupid method of sending normal scripts. Only time phone in should ever be used is an emergency basis.

 

[Subvisual]

Sounds like every other "improvement" that ever came out. IT or whoever makes a stupid update which creates more work than before, which requires more updates to fix. I swear they do this for job security.

Oh it sounds like this employee is just RESISTANT TO CHANGE. Why do you hate innovation old man? Please read this book about moving cheese.

 

[Mad Jack]

Anything that makes a prescriber annoyed trying to leave a voicemail is a plus in my book. Invest in e-scribe (and someone intelligent enough to type a coherent sig) and get out of the dark ages. Or you can fall back to what the Romans did and scribble latin on paper permitting some plebe to buy something

The trouble I run into is that for whatever reason our Epic implementation can't send medication cancellation notifications, so 9/10 calls I make are to cancel meds after dose changes. Our outpatient software doesn't have this issue.

 

[pharmacystudent1011]

I like it so far. Been pretty quiet here. We do 5k a week so it can be like an India Call Center in here.

 

[pharmdit]

The trouble I run into is that for whatever reason our Epic implementation can't send medication cancellation notifications, so 9/10 calls I make are to cancel meds after dose changes. Our outpatient software doesn't have this issue.

I love cancel orders. It was originally meant to serve the LTC industry, but Surescripts allows it on their platform. I know my Surescripts interface isn’t certified for those messages though.

 

[Bubba98]

The trouble I run into is that for whatever reason our Epic implementation can't send medication cancellation notifications, so 9/10 calls I make are to cancel meds after dose changes. Our outpatient software doesn't have this issue.

Why are you sending so many that suddenly need dose changes? But hey you are embracing new (but buggy) tech so good on you. Wouldn't it be great if you could send a test claim to a patient's insurance before the pharmacy to see if it is covered, the copay, on formulary, prior auth required, etc? Maybe someday.

 

[Mad Jack]

Why are you sending so many that suddenly need dose changes? But hey you are embracing new (but buggy) tech so good on you. Wouldn't it be great if you could send a test claim to a patient's insurance before the pharmacy to see if it is covered, the copay, on formulary, prior auth required, etc? Maybe someday.

I discharge from the inpatient psych unit. We frequently change home meds, as you don't tend to get hospitalized if they are working, but our epic implementation doesn't support discontinuation notices. Would love some automated prior auth checking tho

 

[BJNCNC]

This has effectively doubled my call volume. My average pt is 65 y/o and cant/wont figure it out. So in addition to their daily “Do I have something ready/how much is the medication i dont need” calls, we are now taking every refill.
On a positive note, i can offer to refill past due meds on the phone and save time calling them on the weekend. Thus, effectively increasing adherence and helping them on their path to better health.

 

[6GodPharm]

New phone system works petty good imo. Train your patients to use the system and update numbers like crazy.

Also pro tip
Hate Dr. Offices calling the Dr. line and it’s not a new RX? Some ******* question a tech can answer? I auto hold line 8 and transfer the call to front store lol. The front store will forward that call back to rx under the regular line. Techs can screen if it’s a new one or a ******* question that shouldn’t have been used on the dr line. We hardly get new ones so most are ******* questions for us.

 

[WVUPharm2007]

Last night was my first night on for the new week.

WTF did they do to RxNet? It's a disaster.

 

[tlh908]

Last night was my first night on for the new week.

WTF did they do to RxNet? It's a disaster.

Let RxNet Legacy be your friend. It's the next selection.

 

[RxPreceptor]

Last night was my first night on for the new week.

WTF did they do to RxNet? It's a disaster.

CVS IT department made like totally necessary changes/features that will save patient lives & improve health outcomes...
Nah really job security. I just want the site-map CTRL+F to deal with the BS that is horizontal scroll bars....yeah real good job CVS IT dept....hide the STATE REFERENCES section all the way right on Rx NET so it's waaay too easy for nearly everyone to overlook because of some shoddy horizontal scroll bars which barely function (cursor issues when attempting to use...formatting issues looks like ****).

Keep adding more tabs, scrolls, drop down menus, etc. all for the sake of design...it's like so god damn necessary making RPh get trigger finger from the excessive amount of button clicking and searching to do the same task that would normally take like 2 clicks/links to get to. Throw in some more user/ID + password gateways too; I always love having to do that like multiple times....><

FYI: Cardinal via the "inventory" tab now...multiple clicks to get to FFS

 

[Dreamer716]

RxNet is a mess right now. There was nothing wrong with the old format. I learned so much from it

 

[Dreamer716]

Side question, do you guys think it will be a smart idea to run in-store transactions as drive-thru on the register? When it prompts the customer to tell us to put in the phone number takes so much time...

 

[RxPreceptor]

Side question, do you guys think it will be a smart idea to run in-store transactions as drive-thru on the register? When it prompts the customer to tell us to put in the phone number takes so much time...

should be linked to patient account majority of the time...right side, green button
If not takes like 10 seconds...

 

[wreagle96]

...anybody else feel like this isn't reducing your phone volume at all?

Because I fell like I'm getting more calls. And a whole lot of angry physicians that just wanted to leave a voicemail.

There is only one reason they developed this system- once it does start reducing the number of calls, tech hours will be cut more.....