DAT achiever Runtime error

[wkawk2416]

---

Members don't see this ad.

my test is not 2 weeks away, but can't install and run achiever. I mean, i can install it, but when i run, it says runtime error mismatch 13?

wth is that?

has everyone experienced similar situation?

 

[Dmitry Malayev]

Runtime errors can be caused buy a couple of reasons:

1. Confliction with other running program
2. Software issue
3. Computer Virus
4. Memory issue

An error 13 runtime error is a:
Type Mismatch: This is usually conflict with other software. Make sure the windows version you installed the software on is compatible. Also make sure your system regional settings are correct (this shouldn't be the problem in most cases).

Also i would try completely removing and installing the software over, see if that helps.

If you can please give me more information on what type of PC you're using like operating system with service packs, amount of memory, cpu, etc... along with a more detailed error if shown i can help you further.

 

[wkawk2416]

ty so much,

this computer i am using is sony vaio PCG 5K2L (notebook)
i am using vista home edition.

please help.

 

[Dmitry Malayev]

Ok did you make sure to follow the Windows Vista directions in running the program listed on the Achiever site?

If not here they are, try doing this and tell me if it works then:
http://www.3tquest.com/Vista/Instruction.htm

These are specific instructions from the guys and gals that make Achiever on how to run it on Vista machines after downloading and installing.

If this doesn't clear up your problem, i would like you to re-install the software and see if that helps, if nothing, post again and we'll go from there.

 

[wkawk2416]

yeah, thanks, but i 've tried that, and i probably deleted and reinstalled it 4-5times already..
my test is 13 days away, and i am freaking out.

 

[Dmitry Malayev]

I understand your frustration. I'm trying to help you as best as possible.

Ok i need to check on a couple of things. There could be a conflict with software on your system.

Go ahead and do the following:
Start (Pearl Button) -> In 'Start Search' type in 'event viewer' without the quotes -> Click on 'Event Viewer' -> Expand the window on the left where it says "Windows Logs" -> now select "Application".
Now do you see any Error logs? They should say Error and have a red colored ! mark. The information marks i don't need. Check to see if you have an error around the time the runtime error occurred and see the source. If it looks like Achiever go ahead and open it by double-clicking then click on the copy button on the bottom left of the new window and past it in here so i can see the error log. This will help me in figuring out why your runtime error occurs.

Runtime errors can be tedious to fix and many times can be caused by various elements. Usually runtime errors within a software are due to improper installation or conflicting third-party software or other software. Try turning off all other running software and see if that helps.

 

[wkawk2416]

Log Name: Application
Source: VzCdbSvc
Date: 7/11/2008 4:18:40 PM
Event ID: 7
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: siyeonlee-PC
Description:
Failed to load the plug-in module. (GUID = {56F9312C-C989-4E04-8C23-299DEE3A36F5})(Error code = 0x80042019)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VzCdbSvc" />
<EventID Qualifiers="0">7</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-07-11T20:18:40.000Z" />
<EventRecordID>11214</EventRecordID>
<Channel>Application</Channel>
<Computer>siyeonlee-PC</Computer>
<Security />
</System>
<EventData>
<Data>{56F9312C-C989-4E04-8C23-299DEE3A36F5}</Data>
<Data>0x80042019</Data>
</EventData>
</Event>

this is it, Thanks for helping me out!

 

[Dmitry Malayev]

Hmmm...is there some sort of plug-in installed for the software? It seems to be trying to access some sort of plug-in but giving off a failed attempt.

It seems like something is conflicting with the application. That or the install isn't going through properly.

Ok do the following: (Make sure to reverse this after if needed)
Start -> In 'Start Search' type in 'Run' -> open 'Run' -> type in msconfig -> OK -> Click on Services Tab -> Check the box where it says 'Hide All Microsoft Services' -> Now Uncheck everything on the list -> Next go to the Startup Tab -> Uncheck everything here -> Apply -> Ok -> Restart PC.

This process does not cause any damage to your computer, it simply prevents anything non-microsoft related running in the background, almost like booting up Safe Mode except in regular mode.

Now let's try opening up the software, it should essentially work now, if it doesn't then you can try booting up into Safe Mode and running the software, and finally if that doesn't work your runtime error is Windows Based, which could mean either a Virus or Windows causing the problem, in which case a reinstall/reformat may be needed.