If you don't like where dentistry is heading why not do something about it??

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Faris_

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Soon I will be a dental student but in the midst of my excitement to step into the amazing world of dentistry, I can't shake the idea that most dentists on this forum are showing disdain about how insurance companies, daggone incompetent middlemen at best, are destroying the profession. We live in 2021 and by now the internet and social media has helped people change nations overnight, bring down dictators, and made "cash me outside" chick a millionaire and I am supposed to believe the thousands of dentists in this nation don't even have a the slightest say into where the profession is headed? I am not a dentist yet, nor I am a lawyer but from my tiny perspective it seems like the least dentists can do is pool in some cash to have some suits negotiate prices with insurance companies. I may be way off here but some enlightenment about this subject would be greatly appreciated.
 
what you mention "people change nations overnight, bring down dictators, and made "cash me outside" chick a millionaire and I am supposed to believe the thousands of dentists in this nation" is just a tip of an iceberg and since it is so rare and special, it makes a media hit. in regular life it is not like that.

yes the older generation complain because they lived in the good time before but the general thing is "human complain a lot and think there is a better alternative in a parallel universe somewhere else". what is happening to dentistry as a field is happening to other fields as well, healthcare or not. time changes, field changes, and people have to change.

most dentists don't do anything about it because most of them look for a way to cash out to retire and rely on passive investment hence they do not care enough to really change the field --- at least this is my opinion. after all, dentistry is a business in itself so heavy that you cannot be an excellent clinician and a poor business person.
 
Soon I will be a dental student but in the midst of my excitement to step into the amazing world of dentistry, I can't shake the idea that most dentists on this forum are showing disdain about how insurance companies, daggone incompetent middlemen at best, are destroying the profession. We live in 2021 and by now the internet and social media has helped people change nations overnight, bring down dictators, and made "cash me outside" chick a millionaire and I am supposed to believe the thousands of dentists in this nation don't even have a the slightest say into where the profession is headed? I am not a dentist yet, nor I am a lawyer but from my tiny perspective it seems like the least dentists can do is pool in some cash to have some suits negotiate prices with insurance companies. I may be way off here but some enlightenment about this subject would be greatly appreciated.
Practicing dentistry in the US can be based on a market economy. You can open up shop and set your own fees and refuse any discounted 3rd party plans or discounts. I actually interned for this high end dentist while in DS in the late 90s. He sets his own fees and if dental insurance will reimburse the full amount (never), he will take them. I'm pretty sure high end dentists in this country operate like that. Look up John Kois , Frank Spear and many others (members of the exclusive American Academy of Restorative Dentistry to which you can only be invited).

While I was in DS, I was inspired by this high end dentist and by an instructor who works on the Governor's teeth. I saw their attention to details and the pride in their work. I was fortunate to have the USAF pay for my school and I tried to gain as much experience as possible while serving. Afterwards, I decided along with my wife to move to a very saturated (too many dentists) area in the Pacific NW. Dentists in general want to live in a desirable area where the schools are good, the food choices are fantastic, the recreational amenities are plentiful, etc. Being naive, I thought I can practice high end dentistry eventually.

Insurance companies are there to make money period. They are operated by sophisticated MBAs that can rake in the bucks in ways outsiders will never think of. It is in their best interest to pay the dentists the least amount of money (no brainer). You as a dentist can refuse insurance companies in network BS. In reality, it is very hard to. You need streams (decreasing) of income to keep your practice afloat. In my area, there are many dentists that have their practice for more than 5 years and they still need to work elsewhere. This economy is market based. You have to be low cost and efficient. All the social media advances could not save the brick and mortar stores like Toys R Us, Sears, big malls, etc. Every year dentists negotiate with insurance on fees and in-network details. Of course dentists can refuse their terms.

My advice is to keep your students loans as low as possible, live well below your means, and to establish as many sources of income as you can such as passive income, investments, side gigs, etc to minimize pressures to become Big Insurance slaves. Living in a less saturated area can help in the short term but more DSOs (unwanted competition) are invading those areas as well.
 
You're only looking at one side of the user - provider situation. Case in point. When you become a dentist with staff. Are you going to provide them with the best FFS health, dental, vision insurance through your office? Are you going to pay the HUGE healthcare, dental, vision premiums with low deductibles? Are you going to be happy when you see your small group insurance policy for your family and your staff increase EVERY single year.

Big business along with smaller business are always looking to reduce overhead, but at the same time offer insurance to their employees. Big business is mandated to provide health insurance (politics).

Also. Many common people (i.e employees) have stocks in large companies. Large companies in trying to please share holders are going to look for any way to save money.

So everything economical is connected. I'm not condoning the activity of these intermediaries (insurance companies). But they exist because the market dictates it.

Another angle. So .... dentists don't want to play this low insurance reimbusement game. Well. The Corp Dental chains have proliferated because of this. Right or wrong. Patients can't or won't pay the higher FFS fees so they seek tx at the DSOs. Patients whose employers only offer the less expensive HMO/PPO insurance to their employees. What choice do they have?

Medicine is really entrenched in this insurance game. Dentistry is headed that way.
 
I hear the students at the DS where I work talk everyday about the large student loan burden and the fear they have upon graduation. I also hear them talk about working only 3-4 days a week. The two do not mesh well. Unfortunately in this current environment, new dentists will have a tough time arriving in a FFS practice and raking in large fees. Those are currently reserved for the multitude of experienced doctors who can provide predictable outcomes. Furthermore, There are fewer patients with the type of disposable income necessary to support the thousands of new grads entering the workforce each year. Therefore, insurance dentistry is here to stay for the time being.
Those who could negotiate with the insurance companies are our people in "organized dentistry". They have not negotiated for national licensure (like our MD colleagues have.....and nurses) thus far. They have not negotiated an end to live patient licensure exams. What makes anyone think they can deal with insurance?
Dental insurance allows many thousands of patients access to dental care they would ordinarily bypass. And dental insurance, like social security, is not meant to be the basis, but an adjunct in order to allow people to seek care and have some financial help. If a restoration costs $500 in your office, and the insurance pays $250, the patient owes you $250 and the insurance picks up the rest. That was the intention.
Dentists do not always like assignment of benefits for many reasons including waiting for payment, bookkeeping and tracking, as well as tax liabilities.
So....That's my take on dental insurance. We cannot change the way big companies treat us, as they are responsible to stock holders. Employers want the cheapest product for their employees to hold down overhead. The public believes we are rich doctors and do not deserve more money.
The price of everything related to dentistry keeps going up. Supplies, technology, equipment, salaries, etc. What to do?
 
Soon I will be a dental student but in the midst of my excitement to step into the amazing world of dentistry, I can't shake the idea that most dentists on this forum are showing disdain about how insurance companies, daggone incompetent middlemen at best, are destroying the profession. We live in 2021 and by now the internet and social media has helped people change nations overnight, bring down dictators, and made "cash me outside" chick a millionaire and I am supposed to believe the thousands of dentists in this nation don't even have a the slightest say into where the profession is headed? I am not a dentist yet, nor I am a lawyer but from my tiny perspective it seems like the least dentists can do is pool in some cash to have some suits negotiate prices with insurance companies. I may be way off here but some enlightenment about this subject would be greatly appreciated.
So far no positive changes made, only huge mess and a lot of deaths
The only way to fight insurance companies is to not accept poor compensation plans, but there always be desperate enough dentists and greedy corporations who will. Patient dental IQ is so low they trust anyone
I guess ADA is not interested in protecting dentists and we are not unionized. The amount of abuse new grads are going through is appalling
 
most dentists don't do anything about it because most of them look for a way to cash out to retire and rely on passive investment hence they do not care enough to really change the field --- at least this is my opinion. after all, dentistry is a business in itself so heavy that you cannot be an excellent clinician and a poor business person.
They don’t do anything because it’s beyond their control. They can only do things that are within their reach like keeping the overhead low and passing on the low cost tx to their patients. Instead of wasting their hard earned money on stupid things like cars and boats, they bought rental properties and invested in safe stocks when they were young and healthy….and when their offices were at the peak production. By the time they can no longer produce (due to old age or disability), they can still live comfortably with their passive income from their investments. Smart responsible people always plan ahead. Many of the middle aged 40+ yo dentists that you see are doing very well right now not because things were easier for them 10-15 years ago but it's because of their hard work and sacrifices that they had made when they were younger.

It’s a myth (that the schools and sale reps have brainwashed you) that you have to have the nicest and latest technology in your office in order to attract more patients. The majority of the American people are living paycheck to paycheck (78% Of Workers Live Paycheck To Paycheck (forbes.com))….they can’t afford to go to high end offices to pay for expensive dental treatments. They can only go to the offices that accept their insurances. At least here in the US, we have insurance plans that pay for dental tx. The demand for dental tx is very high here. Just look at all the athletes at the Olympic…American athletes have the best teeth/smiles. Dentists in the US are doing much better than dentists in a lot of other countries. Many dentists in Canada and other rich European countries want to come to the US for better job opportunities.

Keep the overhead low and you don’t have to worry about the insurance pay cuts. There are many offices that accept medicaid, which is much worse than most insurance plans, and they are doing ok. If you sit around because your office doesn’t have enough patients then there’s no reason to waste money to upgrade your equipment so you can work faster. If your staff members are standing around, it means that your office is overstaffed….you need to let some of them go or cut their hours. If your employees are not happy with the pay cut, they can leave….this is a business and not a non-profit organization. Nobody cares about your office the same way that you do. Being a business owner, you are the last person who gets paid.
 
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Keep in mind that organized dentistry (dentists) can change things only if the state boards (dentists) agree to make the changes. Clearly we cannot help ourselves. Why should anyone else?
 
It's because there is a slavery mindset among dentists. No offense to real horrible historic slavery, but I'm going to use the analogy so if you get offended then stop reading.

When I went into dental school I figured it would be a ticket to an upper middle class lifestyle and I guess technically it is, but just barely. This is all due to dentists decision to participate with insurance long ago. Period. Insurance is the biggest problem, by far, in dentistry. Every other problem is related to this: student loan debt, staff issues, wages, access to care BS, DSOs, back and neck injuries (to an extent). If dentists made more money all those "problems" would go away.

The reason dentists can't break the chains of insurance is fear. They have been conditioned by a multimillion dollar industry that they have to be in-network which evolved into the painful propaganda of do you "take insurance." Their first associateship was probably a PPO practice. They are terrified that if they drop Delta (see delta patients at out of network fees (OON) ) they will lose those patients. Delta even threatens to send the check to the patient as punishment for leaving. See, there are threats to leaving... "the patient will get your check, doctor." They are shamed by patients "you won't take my insurance?" The more indebted they are, the less likely they are to drop Delta so each year they accept a loss 12k per year in profit hoping that the big bad insurance company won't cut anymore. But they always do. Because of insurance participation, dentistry has gone from an awesome best kept secret to another almost mediocre primary care profession.

As insurance cuts crown fees another hundred dollars and drives fillings under $100, you have two choices, do more fillings or cut staff and wages or lastly... and this is what most do... they accept a personal pay cut. This is why dentists' earnings including that of practice owners has been on the decline for years. We say we just cut costs, but that's not true, otherwise we'd lower costs, but incomes would have stayed the same. We tell ourselves it's not so bad.

I do ok and only work in my own practice, and I employ associates, but I'm feeling the squeeze of inflation and fee cuts. Dentistry is a middle class sub 120k job in 10 years if this continues. The asset values of practices will dry up. It won't be too long from now until most of solo practice sells to private equity. A lot of us practice owners are absolutely exhausted with PPO dentistry- we're on rollerskates trying to see so many patients for less and less each year. If this continues it will be a terrible profession. The ADA cannot help--too small. You'd have to begin to get favorable laws passed at the state legislature level and insurance companies own the legislatures. Rarely will they ever pass better laws like assignment of benefits or a rule that OON benefits must be the same as in network benefits like Texas has. My advice is plan to not participate with insurance, take insurance, but don't participate. Don't ever let the slavery mindset into your head. The only thing that can save you is you. You not participating-that is. Unfortunately, it's not a group project. We have tried for years. BTW, if you organize to drop an insurance that's against the law. I have literally brought it up in a room full of dentists at a state association meeting and had the executive director interrupt and say "Now, now, we can't talk about that!"

If you take a step back and carefully and dispassionately analyze what dentists say about insurance, they basically have no answer. They get uncomfortable. We mumble something about cutting costs and getting more efficient or learning a new procedure. Why? Why do the some of the smartest, highest achieving people have no answer? Think about that for a minute... like they should... they are winners in every aspect, but they have no constructive answer. My answer first is to understand that they/we have been mentally beaten down and they don't believe they can escape the insurance plantation so it's just better to accept their fate. It's easier this way. This is the slavery mindset. They have accepted cuts to their income for years and worse given up the right to ever raise prices no matter the economic condition or the increasing clinical value they bring.

It's not just dentistry. Quick story: I don't have medical insurance. A few months ago I went to a group practice to pay cash for a doctor's exam and saw a specialist. She was excellent. She spent 45 mins with me listening, examining me and answering questions. When it was over, I went up front and checked out with the FD. "No insurance?" she said. "No" I said. "Nothing?" She said. The insurance interrogation of patients I call it. The front desk office manager presented the bill to me: $350. She winced as she gingerly put the bill down in front of me, apologizing with her facial expression. She said "I'm sorry, maybe I can discount it for you?" As if I even asked for a discount. This is the slavery mindset of doctors and their team members. I didn't want a discount. I didn't ask for it and paid $350. I was grateful and thinking about what a good experience it was that I got 45 mins with a specialist that is helping heal my body and here she is trying to destroy the value of that. On the way out, I passed by a sign at the front desk that said "If you can't be respectful to our front desk staff, we'll be glad to transfer your records to another office." Don't you just know they had some terrible insurance patient curse out the FD over a $30 copay and now everyone knows about it. Yep, I was on the insurance plantation.

I am slowly dropping insurance in my practice. I don't care that 95% of my fellow dentists won't do this. I'm doing something about it. I'd rather take a risk and do something than watch my quality, health and happiness decline. I believe that I will be sucessful in rebuilding a practice with out of network patients. I'm confident, but If you're just starting out, really try to go OON.


ps. Go OON before they implement EPN.
 
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If you have an established practice and have good reputation in the community….and don’t have a lot of debts to pay back, you can do whatever you want. But if you are a young inexperience doc, who has just started a new practice, you would want to get as many patients to come to your practice as possible. Since you are new to the community, nobody knows how good of a dentist you are. You have to work on the patients to prove to them that you are a good dentist. Hopefully, these happy patients of yours will go around and tell their friends and relatives to come to see you. Reputation can’t just be built overnight; it requires a lot of sacrifices, sweat and labor. In order for you to fill your appointment book in a brand new office, which you started from scratch, you can’t be picky. You need to sign up with as many insurance plans as possible. Having patients to fill the waiting room chairs gives the new patients the impression that you are a good doctor and have a successful practice. It’s like choosing a restaurant. I would never eat at an empty restaurant. Having more patients for you to treat also gives you the opportunity to learn to improve your clinical skills and speed. With better clinical skills, everything becomes easy to you. Being efficient is key.

I’d rather work like a slave (in order for me to pay back the debts and to support my family) than being a slave to the banks, who control my life 24/7. Without any debt, life is beautiful. When you are in your mid 20s to early 30s, you should have more energy to work like a slave. When your debts are paid off in your mid to late 30s (because of your hard work), you’ll have more freedom to do whatever you like....dropping all insurance plans, fee for service practice, cutting down days, spending time with your kids etc….and live like a king.

At least there are still a lot of patients who are willing to pay cash in dentistry…but not a lot in medicine.
 
The worst actors in healthcare are business people, insurance, and lawyers. These are the human manifestation of economic rent.

Dental insurance companies cannot perform dentistry. If dentists opted out of insurance the need for dentistry would not go away. If dentists had an organized front they could drop insurance but you’re still stuck with the fact that a lot of people cannot afford dental care at its current fees, especially without their insurance. So everyone dropping out doesn’t really solve much.

OP, my best advice is do not try to “save”dentistry. Many dentists today want to be part time employees in a low responsibility-low-effort job. Focus your efforts on building your dream, whatever that may be. Like all fields there are winners and losers. This profession will remain a mixed bag too. All you can do is position yourself for success and execute your plan.
 
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Dental insurance companies cannot perform dentistry. If dentists opted out of insurance the need for dentistry would not go away. If dentists had an organized front they could drop insurance but you’re still stuck with the fact that a lot of people cannot afford dental care at its current fees, especially without their insurance. So dropping out doesn’t really solve much.
Yes. I believe the general public is so used to having "insurance" pay some portion or most of their MEDICAL bills. The above poster paid $350 for 45 minutes of a specialist's time. OK. Are you going to pay 4,5,6 figures for a knee replacement? How many people can afford these fees? Point is that healthcare is beyond affordable for a majority of people and the only way to afford healthcare is with insurance. Right or wrong. Not saying it is correct. Just reality at this time.

Now. Bring in dentistry. Again. I would believe that most patients have the mentality that dental insurance (like medical) is going to pay for a large part of their treatment. It's ingrained in people. The oral cavity is a part of the body. There appears a movement to combine medical and dental into single practices. Probably not good for dentistry as we know it.

I practiced private practice ortho for over 25 yrs. I started out with a 100% fee for service practice. Life was GOOD. As the yrs went by .... I would have some empty chairs and thought ...OK. Lets sign up for a single PPO just to fill the empty chairs in the schedule. The ortho fee was discounted, but it only represented 5-10% of my production. But as the yrs went by. More saturation. More competition from other orthos, DSOs, etc. etc. .... pretty soon .... I was at 50% PPO and 50% FFS. And that ratio kept moving in the wrong direction.

Yes. Some of you were/are equipped for low fees. I was not. My practices were Dinosaurs. Large overhead offices not geared for low fee ortho. I had choices to make ..... and made the right decision.
 
I'm going to give some language that is insurance slavery language. This language is self defeating and it's language we've been taught by other insurance dentists, even our mentors. I've fallen victim to it for years, but I don't use it anymore:

1. Dropping insurance- no one is dropping insurance, we're going out of network. I refuse to let my staff say "dropping insurance" and we correct patients who use it. We spend plenty of time filing OON claims, sending supporting documentation, doing benefits checks and eligibility. We work hard with their insurance. We do so much insurance work for them, we haven't dropped anything!!!

2. People out there make $xxxxx dollars a year-- they can't afford dentistry.-- The average american has you know $17.50 in the bank. Blah blah. Don't use this tale of woe language to justify something that hurts your business year after year. You only say that because it's an excuse. Americans buy things they want all day long. iphones, cars, video games, apple watches, they take vacations and travel, they add $8,500 in options on the average new car purchase. They spend their money on crap all day long. So stop saying they can't afford you. I can't think of a more harmful mindset. Make them want you and only you.

3. They will leave you over a $5 co-pay. "It happened to my friend." First of all, no they won't. Even if 4 do, who cares, you're going to make so much more money on the 400 patients who stay with you. Never base your practice policies on your worst patients, base them on your best patients

These are just some of the language issues to deprogram from our minds...

More later...
 
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I just had to write up a narrative for why the patient needs a crown after a molar endo. Their insurance doesn’t consider posterior endo as a justification for a crown, despite it being regarded as standard of care. In the end my reimbursement is $800 for both the molar endo and crown. It’s a grind out there.
 
I practiced private practice ortho for over 25 yrs. I started out with a 100% fee for service practice. Life was GOOD. As the yrs went by .... I would have some empty chairs and thought ...OK. Lets sign up for a single PPO just to fill the empty chairs in the schedule. The ortho fee was discounted, but it only represented 5-10% of my production. But as the yrs went by. More saturation. More competition from other orthos, DSOs, etc. etc. .... pretty soon .... I was at 50% PPO and 50% FFS. And that ratio kept moving in the wrong direction.

Yes. Some of you were/are equipped for low fees. I was not. My practices were Dinosaurs. Large overhead offices not geared for low fee ortho. I had choices to make ..... and made the right decision.
It was the opposite for me. When I started my first office 15 years ago (in 2006), I signed up for a bunch of insurance plans….PPO, HMO, and even Medicaid. I desperately needed patients to fill the chairs and to make myself known to the community. There were already at least 5-6 established private ortho offices + several other Corp offices within the 5 mile radius. Medicaid only paid me $2800 for a 24-30 month case…and all of these Medicaid patients had very severe ortho problems (that’s why they were qualified for free ortho tx). For some HMO plans, I got paid as low as $2100 a case. Oh well, doing something and getting paid something were better than sitting around making nothing. I still had to pay the staff, office rent, and other fixed expenses regardless the office had patients or not.

As the office got busier, I stopped accepting medicaid because it required too much paper work and my staff didn’t have time for that. When I relocated my office to a new location in 2018, I dropped all the HMO plans. With and more and more patients hearing about my office, I no longer need these insurance companies to help bring the patients to me. Now, it's mostly cash...only about 30% of my patients use their PPO plans to help pay for part of their tx. Word of mouth referral is key. The more patients I treat, the more referrals I get.

I guess having a steady flow of money into my pocket every month is the reason why I am happier and have more positive thinking about the ortho specialty than many of my colleagues on the orthotown forum. It’s always better to have something to do (even at low tx fee) than sitting around doing nothing. It’s depressing to show up for work and see an empty office.
 
It was the opposite for me. When I started my first office 15 years ago (in 2006), I signed up for a bunch of insurance plans….PPO, HMO, and even Medicaid. I desperately needed patients to fill the chairs and to make myself known to the community. There were already at least 5-6 established private ortho offices + several other Corp offices within the 5 mile radius. Medicaid only paid me $2800 for a 24-30 month case…and all of these Medicaid patients had very severe ortho problems (that’s why they were qualified for free ortho tx). For some HMO plans, I got paid as low as $2100 a case. Oh well, doing something and getting paid something were better than sitting around making nothing. I still had to pay the staff, office rent, and other fixed expenses regardless the office had patients or not.

As the office got busier, I stopped accepting medicaid because it required too much paper work and my staff didn’t have time for that. When I relocated my office to a new location in 2018, I dropped all the HMO plans. With and more and more patients hearing about my office, I no longer need these insurance companies to help bring the patients to me. Now, it's mostly cash...only about 30% of my patients use their PPO plans to help pay for part of their tx. Word of mouth referral is key. The more patients I treat, the more referrals I get.

I guess having a steady flow of money into my pocket every month is the reason why I am happier and have more positive thinking about the ortho specialty than many of my colleagues on the orthotown forum. It’s always better to have something to do (even at low tx fee) than sitting around doing nothing. It’s depressing to show up for work and see an empty office.
I applaud your efforts for being successful in a very competitive economic situation. But if you look at the "big picture" regarding the overall economic health of our dental profession. Low fees along with Corporate insurance company manipulation of reimbursements will continue to devalue what we all do for a living. When something is free .... like an ortho examination ..... the patient sees it as being valueless. If the patient sees no monetary value in a procedure (i.e ortho exam) then what value do you think the insurance companies will attach to this procedure.

When I see dental offices offering $45 dollar exams with bitewings .... or better yet. FREE exam with bitewings. All I see is the further degradation of our profession. Does anyone walk into your primary medical dr's office asking how much is the exam fee? Do medical offices advertise $45 exams? Hell. My wife pays more than $45 for a hair appointment. What does that say about dentistry?
 
I agree. I will not offer a low price offer in my advertising. I cannot compete on price as there is ALWAYS someone who can beat me. All you're saying when you compete on price is "we're all the same." If you work hard at CE, pay 1000s to train your team and give personal care why would you EVER EVER say that about yourself? I compete on being an authority and having a good reputation. Last month 59% of my new patients were direct referrals.

Right agree again 2th MOVR. I think dentists are foolish to try the $25 exam and x-rays bit. I know it works somewhat but so does selling yourself as a quality, high service practice with a great team. I am proof as I'm adding 53 new patients a month, and I've never once done it on price. There is a practice near me that has a sandwhich board sign on the sidewalk out front that says FREE EXAM AND X-RAYS and they have a terrible reputation online and have been up for sale twice in the last 5 years.
 
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I applaud your efforts for being successful in a very competitive economic situation. But if you look at the "big picture" regarding the overall economic health of our dental profession. Low fees along with Corporate insurance company manipulation of reimbursements will continue to devalue what we all do for a living. When something is free .... like an ortho examination ..... the patient sees it as being valueless. If the patient sees no monetary value in a procedure (i.e ortho exam) then what value do you think the insurance companies will attach to this procedure.

When I see dental offices offering $45 dollar exams with bitewings .... or better yet. FREE exam with bitewings. All I see is the further degradation of our profession. Does anyone walk into your primary medical dr's office asking how much is the exam fee? Do medical offices advertise $45 exams? Hell. My wife pays more than $45 for a hair appointment. What does that say about dentistry?
Thank you, 2TMVR. I learned to accept this problem about our profession a long time ago….. before I even finished school. And that’s difference between me and my colleagues. With this low expectation mentality, I didn’t feel disappointed when I didn’t get things that I wanted….and I feel happy when things exceed my expectation. I am glad that I picked dentistry. People from other professions (engineering , optometry, medicine, pharmacy etc) have done a lot worse than me.

About a month before graduation, I flew back to CA for a job interview at Western Dental. I waited for more than an hour in the lobby but the corp manager, who arranged the interview date, didn’t show up. She didn’t even call me later to explain why she couldn’t come. That’s when I realized that most employers didn’t care because there were plenty of orthodontists out there whom they could find to fill the job position.

When I started my own office, I considered mine to be the worst one in the area because:

1. I was a new guy in town. Nobody knew how good I was even though I had worked for the corp as an associate ortho for 4+years. My office had zero track record of providing good clinical results. The general dentists in the area already had other established ortho offices to refer their patients to.
2. My office was very small and low tech. It was located in a low income area right next to a big apartment complex. The businesses that shared the strip mall with me were a coin op laundry shop, a Mexican restaurant, and a barber shop.
3. My availability for patient treatments was very limited because I still had to keep my full time associate job at the corp (so I could manage my $1+ million debt). I could only work at my new office on the weekends and after 6pm during the weekdays.
4. I didn’t have a very friendly receptionist to answer patients’ phone calls. To keep the cost down, I hired my wife’s office manager to answer the patients’ phone calls. My wife also helped answering the phone and she has a very thick accent.
5. I have a foreign last name. And Engish is not my first language.

Because of all of these shortcomings, I couldn’t be picky. Lowering the tx fee, accepting a variety of insurance plans, and offering weekend office hours were a few options I could use to attract more patients. Well, at least with the low fees, I didn't need to waste my money on advertisement and hiring staff with "friendly" personality. I am honored that my patients have chosen my office over other much nicer offices in the area. I still can’t believe that I’ve survived (and have actually thrived) for this long. With the reputation that I’ve built over the years, I am able to attract a lot of patients….and not just the low income ones. I’ve treated children of referring GPs. Yesterday, I started a treatment on a 51 yo dermatologist….I also treated all 3 of her kids.

I don’t know what other orthodontists, who graduated before me, did. But for me, I’ve never worked at an office that charges a fee for consultation. It has always been free in my era…..and I graduated 20 years ago.
 
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It's because there is a slavery mindset among dentists. No offense to real horrible historic slavery, but I'm going to use the analogy so if you get offended then stop reading.

When I went into dental school I figured it would be a ticket to an upper middle class lifestyle and I guess technically it is, but just barely. This is all due to dentists decision to participate with insurance long ago. Period. Insurance is the biggest problem, by far, in dentistry. Every other problem is related to this: student loan debt, staff issues, wages, access to care BS, DSOs, back and neck injuries (to an extent). If dentists made more money all those "problems" would go away.

The reason dentists can't break the chains of insurance is fear. They have been conditioned by a multimillion dollar industry that they have to be in-network which evolved into the painful propaganda of do you "take insurance." Their first associateship was probably a PPO practice. They are terrified that if they drop Delta (see delta patients at out of network fees (OON) ) they will lose those patients. Delta even threatens to send the check to the patient as punishment for leaving. See, there are threats to leaving... "the patient will get your check, doctor." They are shamed by patients "you won't take my insurance?" The more indebted they are, the less likely they are to drop Delta so each year they accept a loss 12k per year in profit hoping that the big bad insurance company won't cut anymore. But they always do. Because of insurance participation, dentistry has gone from an awesome best kept secret to another almost mediocre primary care profession.

As insurance cuts crown fees another hundred dollars and drives fillings under $100, you have two choices, do more fillings or cut staff and wages or lastly... and this is what most do... they accept a personal pay cut. This is why dentists' earnings including that of practice owners has been on the decline for years. We say we just cut costs, but that's not true, otherwise we'd lower costs, but incomes would have stayed the same. We tell ourselves it's not so bad.

I do ok and only work in my own practice, and I employ associates, but I'm feeling the squeeze of inflation and fee cuts. Dentistry is a middle class sub 120k job in 10 years if this continues. The asset values of practices will dry up. It won't be too long from now until most of solo practice sells to private equity. A lot of us practice owners are absolutely exhausted with PPO dentistry- we're on rollerskates trying to see so many patients for less and less each year. If this continues it will be a terrible profession. The ADA cannot help--too small. You'd have to begin to get favorable laws passed at the state legislature level and insurance companies own the legislatures. Rarely will they ever pass better laws like assignment of benefits or a rule that OON benefits must be the same as in network benefits like Texas has. My advice is plan to not participate with insurance, take insurance, but don't participate. Don't ever let the slavery mindset into your head. The only thing that can save you is you. You not participating-that is. Unfortunately, it's not a group project. We have tried for years. BTW, if you organize to drop an insurance that's against the law. I have literally brought it up in a room full of dentists at a state association meeting and had the executive director interrupt and say "Now, now, we can't talk about that!"

If you take a step back and carefully and dispassionately analyze what dentists say about insurance, they basically have no answer. They get uncomfortable. We mumble something about cutting costs and getting more efficient or learning a new procedure. Why? Why do the some of the smartest, highest achieving people have no answer? Think about that for a minute... like they should... they are winners in every aspect, but they have no constructive answer. My answer first is to understand that they/we have been mentally beaten down and they don't believe they can escape the insurance plantation so it's just better to accept their fate. It's easier this way. This is the slavery mindset. They have accepted cuts to their income for years and worse given up the right to ever raise prices no matter the economic condition or the increasing clinical value they bring.

It's not just dentistry. Quick story: I don't have medical insurance. A few months ago I went to a group practice to pay cash for a doctor's exam and saw a specialist. She was excellent. She spent 45 mins with me listening, examining me and answering questions. When it was over, I went up front and checked out with the FD. "No insurance?" she said. "No" I said. "Nothing?" She said. The insurance interrogation of patients I call it. The front desk office manager presented the bill to me: $350. She winced as she gingerly put the bill down in front of me, apologizing with her facial expression. She said "I'm sorry, maybe I can discount it for you?" As if I even asked for a discount. This is the slavery mindset of doctors and their team members. I didn't want a discount. I didn't ask for it and paid $350. I was grateful and thinking about what a good experience it was that I got 45 mins with a specialist that is helping heal my body and here she is trying to destroy the value of that. On the way out, I passed by a sign at the front desk that said "If you can't be respectful to our front desk staff, we'll be glad to transfer your records to another office." Don't you just know they had some terrible insurance patient curse out the FD over a $30 copay and now everyone knows about it. Yep, I was on the insurance plantation.

I am slowly dropping insurance in my practice. I don't care that 95% of my fellow dentists won't do this. I'm doing something about it. I'd rather take a risk and do something than watch my quality, health and happiness decline. I believe that I will be sucessful in rebuilding a practice with out of network patients. I'm confident, but If you're just starting out, really try to go OON.


ps. Go OON before they implement EPN.
Very interested to see if you have been able to achieve what you set out to do when you posted this last post, any update?
 
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