loan deferment advice

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MDhasbeen

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  1. Attending Physician
hello all,

i posted earlier this year with an issue regarding my med school loans. long story short, i've been doing my best with my impossible pgy-2 schedule to keep in touch with my unbearably slow and bureaucratical loan servicer to put my loans into economic hardship deferment. i filed the request back in late aug including pay stubs and a w-2 from the past year. they denied my request because of some unwritten rule about how they couldn't verify the exact pay periods, even though the dates and hours worked were on the pay stubs. also, by the time they told me this it was already mid-sept and my credit status was in jeopardy. they told me my options were to either get my program to send in a letter confirming my pay periods, or to write on the pay stubs that i get paid in an every two week basis (like nearly every other medical resident ever) and that they *may* consider that. every time i called them up it was another story. meanwhile, my gme office didn't fax the letter confirming my employment here with two-weekly payment status until mid-october. and now that my info is complete, they are denying my economic hardship deferment request because of that new law that was signed in on oct 1st which prevents us from filing for that deferment based on the payments exceeding 20% of monthly income clause. i asked them where they had this rule in writing given i had technically filed for hardship all the way back in aug and my situation certainly hasn't changed. they referred me to some 1-800 federal loan hotline whom i've contacted and who essentially told me it's a private servicer and there's little they could do, but they'd hear my case and get back to me in a week or so.

in sum: i'm basically being forced into forbearance against my will and my credit is in process of being dinged. since my servicer hasn't given me anything in writing (including there being no mention of the fact that my pay periods had to be in writing on pay stubs that have hours already on them), what are my rights based on the above scenario? thanks!
 
Your lender is just not playing fair. Honestly, is there any way you can consolidate and move to another lender -- it sounds like anybody would be better than them. Also, about the last denial, the Department of Education just announced that the 20/220 Economic Hardship rule should remain in effect until their meeting next year, so it's still around. Check out the thread right below this and contact your lender with that specific info. Ask that they contact the Department of Education if they're in doubt. Also, let them know that you don't appreciate their lack of willingness to cooperate with you and that you're tempted to file a report with the state Attorney General about this. Considering all the recent suits against lenders from state Attorney Generals, they might take that seriously.

It sucks that you have to go here, but you've got be a pain in the ass right now.
 
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