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Like many, if not all of you, I inherit lots of patients who have been prescribed benzos for either insomnia or anxiety for a long time, often at high dose. A colleague of mine does a good job of slowly weaning her patients off benzos, but then they "fire" her and my employer then sends these benzo seeking patients to me because they request to see a different doctor (one of the joys of working at the VA.)
Usually, I decline to restart benzos, which results in drama on the part of the patient. I try to stay empathetic, but it is miserable having to deal with the bargaining, complaining, begging, and other manipulative attempts by these patients to obtain benzos. Sometimes they threaten violence, but mostly these patients are just verbally or emotionally abusive, and file complaint after complaint to the hospital. Each complaint takes time for me to address, which is also a miserable experience, having to defend safe practices. It causes me a lot of burn out symptoms. Despite my resentment toward these patients and my employer for putting me in this position, I maintain high patient satisfaction, but it is by far the hardest and most draining thing I do. Involuntary psychiatric holds are easier!
How do you handle such patients, and how do you manage your own thoughts and feelings in such a situation?
Usually, I decline to restart benzos, which results in drama on the part of the patient. I try to stay empathetic, but it is miserable having to deal with the bargaining, complaining, begging, and other manipulative attempts by these patients to obtain benzos. Sometimes they threaten violence, but mostly these patients are just verbally or emotionally abusive, and file complaint after complaint to the hospital. Each complaint takes time for me to address, which is also a miserable experience, having to defend safe practices. It causes me a lot of burn out symptoms. Despite my resentment toward these patients and my employer for putting me in this position, I maintain high patient satisfaction, but it is by far the hardest and most draining thing I do. Involuntary psychiatric holds are easier!
How do you handle such patients, and how do you manage your own thoughts and feelings in such a situation?
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