That is really unfortunate, and its stories like this that make me want to pull my hair out when our social workers tell me things like "he doesn't want to take the medication, and that's his choice we should respect that" regarding the psychotic young man in the next room without a shred on insight into his disease.
In fact I'm treating a young man (age 20) in clinic now that is most likely has CPT schizophrenia and he recently just agreed to take quetiapine, but when this was too sedating, he agreed to try a low dose of ziprasidone (only 20mg BID but it's a start) for which I'm truly grateful.