Anyone else work in a 24 hours store where you arrive to 5+ pages in the queues at 8pm plus another 5+ pages of readyfills at midnight and the PIC expects you to have the queues completely cleared when they arrive at 8am? Then the PIC has the nerve to complain about you printing off more than 3 families at once when you try to use the strategy of printing off all the prescriptions to make it easier to fill. Not to mention only scheduling tech help until 10pm. The PIC also expects you to put the warehouse order away, pull out the old prescriptions from the waiting bin and return to stock the medications back on the shelves, sort and file away the narc/controls, take out the trash, sell at least one flu shot per night, refill the ScriptPro machine with vials, labels, medication, etc. etc. Seems like the PIC always has something to complain about not getting done. Not to mention calling you up in the day when you are sleeping to interrogate you about a customer complaint about you being slow (which you explain that the system goes down between 3am-3:30am for updates so you can't always fill waiters in under 15 minutes).
I have floated at other stores overnight where the PICs are really laid back and schedule tech help until past 10pm.
I hear this over and over and over again from a few overnights I know. It's really inexcusable, and it's a problem with the day staff. Now either the pharmacist working during the day is not checking scripts and telling techs to not to do the work, or there is not enough help scheduled during the day. If you come into 5+ pages, and have another 5 pages on Readyfill, and the work is never finished by the time your shift is up, well then that's reality. Leave the work. When your shift ends at 6 or 7 or 8 am in the morning, you better have your coat on and keys in hand to leave the store. 24 hour stores are rolling stores, meaning, they don't close, so if the work isn't done when one person's shift is done, it gets rolled over to the next shift. If day time leaves all that stuff, you work during night, and whatever isn't done gets left for the day.
You cannot finish all that stuff by yourself. You are not a robot. You are not a machine. You do your work at a comfortable pace, and that's it. You have 2 hands and 2 feet. There's only one of you. So if work doesn't get finished, it just gets left for the day.
Now if day time complains, you need to speak up and reset the expectations for them. If they are not happy with you resetting their expectations, then you ask them to tell you what takes priority during your shift, and you do that.
I feel very blessed that I work in a store with a PIC who has her head leveled. She is down to earth, personable, and realistic. I think that it's very important for people in charge to set realistic goals. Also, if certain goals need to be met, you need enough support staff to help you meet the goals.
Good luck!
