Pharmacy locator services

[GatorPharm]

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Are calls from *Manufacturer name* pharmacy locator services for CII's legit? We are not supposed to reveal whether we have a certain CII in stock and how much we have over the phone, but how do these locator services work then? Seems like the pharmacists I work with have opposing points of view on what info to relay to these services. How do you all handle these calls?

 

[Jibby321]

Are calls from *Manufacturer name* pharmacy locator services for CII's legit? We are not supposed to reveal whether we have a certain CII in stock and how much we have over the phone, but how do these locator services work then? Seems like the pharmacists I work with have opposing points of view on what info to relay to these services. How do you all handle these calls?

Never heard of these.

 

[GatorPharm]

Never heard of these.

Here is an example: http://www.exalgo.com/hcp/pharmacy-locator.aspx
So I guess manufacturers have a service that calls on behalf of patients or doctors trying to find certain drugs. Just want to know what others do/would hypothetically do if one of these services called asking if you have a certain CII in stock and have x amount.

 

[Jibby321]

Mhhhm.



So is it only for brand drugs usually? I don't see mallencrockt (sp) calling to make sure you have oxy 30 in stock. Ya know?

 

[RxMonkey]

I've recieved calls from locator services, but never for a CII. I have recieved calls from a MD's office looking for a CII, which I would accomidate if I could verify that it was indeed a legitimate doctor's office.

As for a locator service, I would give them the same canned answer that I give everyone else that calls looking for narcotics: "I do not feel comfortable divulging this information over the phone. If you have a script, please bring it by."

 

[Jibby321]

I think the answer will depend on who the Rph is. Most I know would find out who the MD is and make sure there is a working relationship with the doc. (Being in FL) most won't fill it if it is from a cash only pain clinic. It seems like these services are provided by brand name drug companies to make sure patients could get that med. exalgo for example. Plus we would never order this med until a patient came in with a legit script and insurance. (Too damn expensive to just keep in the safe)

 

[zelman]

I give out inventory info when the call isn't at the 99th percentile of sketchy. If it's fake, I can get them arrested. If it's early or inappropriately prescribed, I'll refuse to fill it. Maybe if I ever get robbed, I'll change my policy.

 

[RxMonkey]

Maybe if I ever get robbed, I'll change my policy.

This is what happened at my store about 3 years ago in FL.

 

[zelman]

This is what happened at my store about 3 years ago in FL.

Were they looking for something you gave phone info about?

 

[RxMonkey]

Were they looking for something you gave phone info about?

Difficult to say if we were 'chosen' because it was known that we kept oxycodone in stock (for our regulars) or if it was random chance. We didn't advertise that we had it, but we didn't make it the cloak and dagger affair that it can be now. Either way, we were all much more careful about to whom we disclosed our inventory after this.