Pharmacy misconduct?

[hcp]

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Hi guys...

This is what happened. Last week I went to visit my parents in NJ and I was checking their prescriptions and I found something aweful... My mom's doctor prescribed her Avapro 150mg and she was actually taking 300mg (actual avapro bottle) but the label said 150mg. I checked the pill picture on the PDR and I confirmed that it is 300mg and not 150mg. I called the pharmacist and the only thing he said was "sorry"... It won't happen again.

I understand that we are human beings and make mistakes. However, my mom had an older bottle which was filled two months ago, and I found the same mistake. The vial contained 300mg pills and the label said 150mg.

To make things worse, when my mother called to get her clonazepam which was placed on hold because she didn't needed at that time she brought other prescriptions, they told her: sorry no refills left. I called the pharmacist and they said that they filled three times already and my mom picked it up along with her others meds. However, my mom never got it. I called her insurance company and they confirmed three refills which my mom never got...

This is unbelievable!!! If you were in my position, what would you do?

 

[BMBiology]

For your first problem, I would check the sig. Ask them if you can take a look at the prescription. If it's avapro 150 mg take 2 tablets once daily, then that's the same as avapro 300 mg take 1 tablet once a day. I wouldn't dispense 300 mg when it's written for 150 mg but you never know.

Regarding your 2nd problem, I would ask them if you can see who signed it. If it's a chain, it's computerized and you can get a copy of the signature. I would also make sure your mom didn't receive the meds. Again, if it's a chain pharmacy, there's no incentive for someone to commit insurance fraud. Make sure you get your facts right first.

If you find out a mistake was made, dont talk to the tech. You should talk to the pharmacist in charge (pharmacy manager).

 

[sdn1977]

I hate to be a spoilsport....but, again - this is a personal pharmaceutical issue, which I can only refer your mom back to her pharmacist for more information.

You'll have far more responses if you don't include the personal info.

At this point, I can't contribute anything....🙁

 

[Da Alchemist]

sdn, no one will reply even more if there was no personal story or story at all. because it makes the question boring.

 

[Farmercyst]

This is well stated and this is the reason I have to close this thread.

A question like this presented as a 'case study' or other learning problem would be OK. Questions about yourself or your friend aren't allowed. 🙂

I'm thinking she was talking about TOS and giving professional advice in a public forum.

I'll close for now, if mods think it's fine it'll be reopened for further discussion.