Paying to go to tech school indicates poor judgment but as other people said at least there theoretically is a baseline of knowledge. Unfortunately you are either hiring noobs or scraping the bottom of the barrel most of the time when it comes to hiring techs for retail. An eventually good tech without prior tech school or retail experience does not need a year to learn everything and does not repeat the same ******* mistakes over and over, and picks things up fast. By "everything" I mean inventory management, knowing the basics of what's covered, entering what is on the shelf, knowing when and how to do TARs (in California), touch typing rather than typing with two fingers, knowing how to calculate x days early for controls, understanding that it's better to get **** done than move like a sloth, etc. But good techs tend to be a little more ambitious and find a way to escape chain retail (like Kaiser or PBM). Non-ambitious techs have no prospects so you settle for average or terminate them for performance eventually (which takes a while because you have to follow the process to make it stick) or compliance reasons.
If they do need a year they aren't worth keeping but again back to the bottom of the barrel
(Tongue-in-cheek) You realize that if you adjusted the wording a little, you could say the same for all post-license education in pharmacists 🙂. Pharmacy residents pay in opportunity costs easily $80-100k, and for what, a certificate on the wall that a pharmacist can easily achieve with paid status after three years worth of work in most typical cases?
For some people, tech school works great (and the local CC will teach you for a bargain $2.5k) especially if your pharmaceutical calculations are deficient. Remember, these are current high school graduates, basic arithmetic can't be assumed at least in the state I live in.
"Hire for character, train for excellence" should always be one of the priorities in any hire. With this applicant, can you see that applicant fitting in at your place? Did he or she seem quick enough on the draw that you can see him or her dealing with a screaming patient? A huge line? Loyal enough to stick around considering the investment that you all will make in that applicant? Smart enough to be task independent without subverting the law?
Remember that credentials are merely that. They are signals that you can refer to without any background information on the person. A degree, other experience, length of employment are signals to me and anyone who bothers to look on the applicant's past behavior. That should be combined with the interview and what you can find out from people you trust. Honestly, when I hired techs and pharmacists, I really relied on the grapevine rather than try for people off the street. Yes, it's unfair that networks basically give a huge advantage over individuals, but you know, firing techs and pharmacists is a huge PITA that I don't want to go through.
No amount of credentialing will overcome a deficient employee, but I can force the credentials through the board in the tech case on an excellent employee. For pharmacists, even the best employees have to possess a modicum of credentialing and character to be even considered. What those signals are depends on the market, the Bay Area has higher standards than the rest of CA, and CA has higher general standards than the rest of the country.
To the OP, without work experience, the question can be reframed as: Without work experience, do I trust this applicant from the interview and from her schooling from what I know of tech schooling to hire her? Maybe, that's a judgment call on your part. But even with the schooling, I tend to worry much more on my opinion of her capability to work than any signals in the past as techs are expendable and fairly replaceable (sorry to former and current techs, I was one myself, but that's just the way it is). For that paycheck, will she do the work required in a way that you won't have to clean up afterwards on your paycheck?
As for the famous pharmacist-technician version of the Genji plan or My Fair Lady, yes, that's a right solid way of doing that too, but it a high risk to high reward sort of venture. And really, are we that pathetic?